Reinstalled XP Professional, now I have a sound issue

HirohitoRWK · #1 05-21-2008, 06:00 PM

Okay, I have seen many posts already concerning this problem, but no one has the same computer as I do, and I didn't feel like taking a blind chance at one of the other drivers possibly working for my computer.

So, this is the computer. I have an Optiplex GX260 Dell computer. I have gone to dell, and tried to download the drivers and it isn't working. I finally found out what the Sound Card name is, and its RealTek 97 or something, and I went to install the driver from Realtek, but about 80% or so into the install, the computer gets the "Blue Screen of Death" then resets, and I am back to nothing. I have downloaded Everest. Here is the report information.

EVEREST REPORT

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer CAVECOMP2
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-05-21
Time 17:31

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CAVECOMP2
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 1800 MHz (18 x 100)
Motherboard Name Dell OptiPlex GX260
Motherboard Chipset Intel Brookdale-G i845G
System Memory 512 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (07/25/02)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor Dell M782 [17" CRT] (8G15727MBKRU)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive MAXTOR 6L040J2 (40 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive _NEC CD-RW NR-9100A (40x/10x/40x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38162 MB (31302 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter Intel(R) PRO/1000 MT Network Connection (70.187.60.129)

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Human Interface Device

--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Dell Computer Corporation
Version A02
Release Date 07/25/2002
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, ESCD, PnP
Expansion Capabilities ISA, PCI, AGP, USB

END REPORT

The report is extensive, and I didn't post everything that was in it, so I hope what I gave is enough..

I would appreciate it if you could Add me to MSN Messenger to assist me with this issue. I have been working on it for well over 7 hours, and I would like to get this done with.

MSN: chrishirohito@hotmail.com

Much appreciated. Please respond ASAP, if you can help.

bookworm · #2 05-21-2008, 06:10 PM

Quote:

Originally Posted by HirohitoRWK

Okay, I have seen many posts already concerning this problem, but no one has the same computer as I do, and I didn't feel like taking a blind chance at one of the other drivers possibly working for my computer.

So, this is the computer. I have an Optiplex GX260 Dell computer. I have gone to dell, and tried to download the drivers and it isn't working. I finally found out what the Sound Card name is, and its RealTek 97 or something, and I went to install the driver from Realtek, but about 80% or so into the install, the computer gets the "Blue Screen of Death" then resets, and I am back to nothing. I have downloaded Everest. Here is the report information.

EVEREST REPORT

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer CAVECOMP2
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-05-21
Time 17:31

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CAVECOMP2
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 1800 MHz (18 x 100)
Motherboard Name Dell OptiPlex GX260
Motherboard Chipset Intel Brookdale-G i845G
System Memory 512 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (07/25/02)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel(R) 82845G/GL/GE/PE/GV Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics
Monitor Dell M782 [17" CRT] (8G15727MBKRU)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive MAXTOR 6L040J2 (40 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive _NEC CD-RW NR-9100A (40x/10x/40x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38162 MB (31302 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter Intel(R) PRO/1000 MT Network Connection (70.187.60.129)

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Human Interface Device

--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Dell Computer Corporation
Version A02
Release Date 07/25/2002
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, ESCD, PnP
Expansion Capabilities ISA, PCI, AGP, USB

END REPORT

The report is extensive, and I didn't post everything that was in it, so I hope what I gave is enough..

I would appreciate it if you could Add me to MSN Messenger to assist me with this issue. I have been working on it for well over 7 hours, and I would like to get this done with.

MSN: chrishirohito@hotmail.com

Much appreciated. Please respond ASAP, if you can help.

It's ADI 198x Soundmax audio http://support.dell.com/support/down...X_PNT_P4_GX260

Your audio plugs must be on the I/O plate for this driver to work, if you use an expansion slot then you have a Sound Card installed, see here, click the image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

it's a picky driver to install, you have to force XP to use it, install this way using the If No Setup file method

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

HirohitoRWK · #3 05-21-2008, 06:30 PM

You truly are the "Sound Queen" my dear. The driver installed, but I still have no sound. I have tried playing the sample music, and the different sounds in the "Sounds" area.

Any ideas now as to what my issue may be?

HirohitoRWK · #4 05-21-2008, 06:40 PM

Nevermind, I have found now that the speaker wires are faulty. All is well, and I have sound. I appreciate all your help. Have a wonderful evening, and as requested by the Moderator.......

Issue Resolved

The help was appreciated, and very much needed.