Sound Problems + System Restore

Bob0800 · #1 05-18-2008, 01:54 PM

Hey, I was wondering if anyone could help me.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
2.40 gigahertz Intel Core2 Quad Q6600
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P5B Rev 1.xx
Bus Clock: 266 megahertz
BIOS: American Megatrends Inc. 1604 07/13/2007
Drives Memory Modules c,d
820.17 Gigabytes Usable Hard Drive Capacity
443.21 Gigabytes Hard Drive Free Space

ATAPI DVD A DH20A4P SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 3200 USB Device [Hard drive] (320.07 GB) -- drive 1
WDC WD50 00AAKS-0 SCSI Disk Device (500.11 GB) -- drive 0 3008 Megabytes Installed Memory

Slot 'DIMM0' has 1024 MB
Slot 'DIMM1' has 1024 MB
Slot 'DIMM2' is Empty
Slot 'DIMM3' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 500.10 GB 440.36 GB free
f: (NTFS on drive 1) 320.07 GB 2.84 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
User 18/05/2008 17:47:58 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) ICH8 2 port Serial ATA Storage Controller - 2825
Intel(R) ICH8 4 port Serial ATA Storage Controller - 2820
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) NVIDIA GeForce 7800 GT [Display adapter]
ACR Acer P203W [Monitor] (20.0"vis, s/n LAB040094300, August 2007)
Bus Adapters Multimedia
JMicron JMB36X Controller
Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A None detected
Communications Other Devices

Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
primary Auto IP Address: 192.168.1.2 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:1D:60:25

B:91

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Mass Storage Device
USB Root Hub (7x)
Virus Protection [Back to Top]
Norton AntiVirus Version 14.20
Virus Definitions Version 18/05/2008 Rev 3
Last Disk Scan on 12 May 2008 21:31:16
Realtime File Scanning Off

My problem is, my sound no longer works, and the program "SoundMAX" has disappeared, yet I don't know where to get it from.

Error message from Windows Media Player when attempting to play music:

"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

Alongside this issue, I was wondering about doing a complete system restore, but I do not know how to do one.

Thankyou for your help in advanced.
-Bob0800

bookworm · #2 05-19-2008, 09:18 AM

Quote:

Originally Posted by Bob0800

Hey, I was wondering if anyone could help me.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) No details available
Processor a Main Circuit Board b
2.40 gigahertz Intel Core2 Quad Q6600
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P5B Rev 1.xx
Bus Clock: 266 megahertz
BIOS: American Megatrends Inc. 1604 07/13/2007
Drives Memory Modules c,d
820.17 Gigabytes Usable Hard Drive Capacity
443.21 Gigabytes Hard Drive Free Space

ATAPI DVD A DH20A4P SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 3200 USB Device [Hard drive] (320.07 GB) -- drive 1
WDC WD50 00AAKS-0 SCSI Disk Device (500.11 GB) -- drive 0 3008 Megabytes Installed Memory

Slot 'DIMM0' has 1024 MB
Slot 'DIMM1' has 1024 MB
Slot 'DIMM2' is Empty
Slot 'DIMM3' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 500.10 GB 440.36 GB free
f: (NTFS on drive 1) 320.07 GB 2.84 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
User 18/05/2008 17:47:58 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) ICH8 2 port Serial ATA Storage Controller - 2825
Intel(R) ICH8 4 port Serial ATA Storage Controller - 2820
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) NVIDIA GeForce 7800 GT [Display adapter]
ACR Acer P203W [Monitor] (20.0"vis, s/n LAB040094300, August 2007)
Bus Adapters Multimedia
JMicron JMB36X Controller
Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A None detected
Communications Other Devices

Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
primary Auto IP Address: 192.168.1.2 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:1D:60:25

B:91

Networking Dns Server: 192.168.1.1
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Mass Storage Device
USB Root Hub (7x)
Virus Protection [Back to Top]
Norton AntiVirus Version 14.20
Virus Definitions Version 18/05/2008 Rev 3
Last Disk Scan on 12 May 2008 21:31:16
Realtime File Scanning Off

My problem is, my sound no longer works, and the program "SoundMAX" has disappeared, yet I don't know where to get it from.

Error message from Windows Media Player when attempting to play music:

"Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

Alongside this issue, I was wondering about doing a complete system restore, but I do not know how to do one.

Thankyou for your help in advanced.
-Bob0800

your audio driver is here at Asus http://support.asus.com.tw/download/...Language=en-us

soundmax can be picky to install, you may need to use the If No Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

This is how to do a Clean Install of XP if you have a full copy disc of XP
http://www.michaelstevenstech.com/cleanxpinstall.html

Bob0800 · #3 05-19-2008, 01:59 PM

Thank You.
I'm so happy now I have sound.
Seriously.
Cheers.

Though I still have 1 question.
I never got a disc with my computer.
So.. That's going to be a problem isn't it?

bookworm · #4 05-19-2008, 06:11 PM

Quote:

Originally Posted by Bob0800

Thank You.
I'm so happy now I have sound.
Seriously.
Cheers.

Though I still have 1 question.
I never got a disc with my computer.
So.. That's going to be a problem isn't it?

Not really, as you have an Asus named board, all the drivers you need are there, the other you will need will be the Nvidia 7800GT display driver and that is here http://www.nvidia.com/object/winxp_169.21_whql.html

download the drivers, unzip and save to disc, a DVD disc if possible, they have larger capacity for storage, or make a note of where to go after the Clean Install.