sound problem!

lesdanger · #1 06-15-2008, 10:01 AM

Hi, I don't know a) if I have a sound card, and b) if I have a driver , or what on earth do do so I can get sound through my computer, somebody please help! I would be eternally grateful !

Thanks

I don't know what any of the below mean but perhaps it is useful?

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) IBM 2373KG9 ThinkPad T40
System Serial Number: 999VG9D
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.50 gigahertz Intel Pentium M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: IBM 2373KG9
Serial Number: J1V7542T1ZD
Bus Clock: 400 megahertz
BIOS: IBM 1RET87WW (2.14 ) 01/26/2004
Drives Memory Modules c,d
3.25 Gigabytes Usable Hard Drive Capacity
152 Megabytes Hard Drive Free Space

HL-DT-ST DVD-ROM GDR8083N [CD-ROM drive]

HP C2985-60011 [Hard drive] (3.25 GB) -- drive 0, s/n HP0HPL68108, rev BC2OA82F, SMART Status: Healthy 512 Megabytes Installed Memory
Local Drive Volumes

c: (NTFS on drive 0) 3.25 GB 152 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Lee 6/15/2008 1:23:02 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Multimedia Audio Controller
Communications Other Devices

Intel(R) PRO/100 VE Network Connection
Dhcp Server: none responded
Physical Address: 00:0D:60:8A:52:61
NETGEAR RangeMax(TM) Wireless PC Card WPN511
primary Auto IP Address: 192.168.1.64 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:14:6C:F7:21:28

Networking Dns Server: 192.168.1.254
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
USB Human Interface Device
IBM ThinkPad Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
IBM ThinkPad UltraNav Pointing Device [Mouse]
USB Root Hub (4x)
Virus Protection [Back to Top]
AVG Anti-Virus Free Version 8.0
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/10/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q920813 - Important (details...)
Q928365 - Critical (details...)
Q934041 - Important (details...)
Q936048 - Important (details...)
Q947355 - Important (details...)
Q950625 - Important (details...)
Installed Microsoft Hotfixes [Back to Top]

Kevin_gibson · #2 06-15-2008, 02:11 PM

Hi,
According to the IBM website, you should have a sound card installed, possible onboard to your Mainboard.
Go to the following site to download any drivers for your machine.
http://www-307.ibm.com/pc/support/si...cid=MIGR-61604

If this doesn't help, we'll need to know what steps you've taken to find out if you have sound enabled or not.

lesdanger · #3 06-17-2008, 10:12 AM

I will see if this works. Thank you!

kiosca · #4 06-17-2008, 08:33 PM

Please help. I just re-installed Windows XP SP2. Everything is okay except that I don't hear any sound. Even the welcome sound when XP starts.

I looked in device manager and Multimedia audio controller has a yellow question mark beside it. and it says:

The drivers for this device are not installed. (Code 28)

I cannot reinstall because I don't have the CD.

Belarc gave this:

Computer Profile Summary
Computer Name: Maan-73d60f0cd7 (in WORKGROUP)
Profile Date: Wednesday, June 18, 2008 9:23:09 AM
Advisor Version: 7.2x
Windows Logon: Maan

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) VIA Technologies, Inc. P4X266E-8235
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: P4X266E-8235
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 01/09/2003
Drives Memory Modules c,d
81.96 Gigabytes Usable Hard Drive Capacity
3.04 Gigabytes Hard Drive Free Space

LITE-ON LTR-48246K [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2M561AE, rev YAR41BW0, SMART Status: Healthy
256 Megabytes Installed Memory

Slot 'A0' is Empty
Slot 'A1' has 256 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 5.25 GB 1.33 GB free
d: (NTFS on drive 0) 76.71 GB 1.71 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Maan
6/18/2008 8:04:25 AM (admin)
local system accounts
Administrator
never (admin)
Guest
never
HelpAssistant
never
SUPPORT_388945a0
never

Marks a disabled account; Marks a locked account hp deskjet 3320 series on USB001
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation) [Display adapter]
Philips 150S [Monitor] (14.9"vis, s/n CX 405806, September 2003)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller MPU-401 Compatible MIDI Device
Standard Game Port
Communications Other Devices
SoftV92 Data Fax Modem

1394 Net Adapter
VIA PCI 10/100Mb Fast Ethernet Adapter
primary APIPA Address: 169.254.139.247 / 16
Physical Address: 00:E0:4C:99:5E:0B

Networking Dns Servers: 202.78.97.41
210.4.2.61
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Printing Support
USB Root Hub (4x)

Please please help if you can. Thank you so much!

kiosca · #5 06-18-2008, 07:08 AM

Also, went to BIOS and on there it says: VIA 3058 AC97 is enabled.

lesdanger · #6 06-18-2008, 02:19 PM

Hi , I downloaded the drivers, but still nothing.

Kevin_gibson · #7 06-19-2008, 09:58 AM

Lesdanger,

You need to format your laptop to it's original factory settings. See if that helps.

Kevin_gibson · #8 06-19-2008, 10:04 AM

Kiosca,

Error code 28 means the drivers are missing.

Go to:

http://www.viaarena.com/default.aspx?PageID=2
This has a download option that will scan your PC for any Hardware that is related to Via.

butchl324 · #9 06-19-2008, 07:28 PM

Hi Im Having a similar problem with my sound it says no device or another program is using it in device manager i have a yellow explination point on realtek ac97 ive tried uninstalling and deleting it and reinstalling it but nothing please help

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) ECS M848A 1.0
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.10 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ECS M848A 1.0
BIOS: American Megatrends Inc. 07.00T 04/02/01
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
144.02 Gigabytes Hard Drive Free Space

HITACHI DVD-ROM GD-5000 [CD-ROM drive]
SAMSUNG CD-R/RW SW-252F [CD-ROM drive]

HP Officejet 7310 USB Device [Hard drive] -- drive 1
OEM160-72A 160GB 7200RPM [Hard drive] (160.04 GB) -- drive 0, s/n 0BROKER0, rev 3.06, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot '0' has 1024 MB
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 160.03 GB 144.02 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Butch 6/17/2008 1:45:26 PM (admin)
Owner 6/19/2008 7:12:54 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP Officejet 7300 series on USB002
HP Officejet 7300 series fax on USB002
HP remote printers on ISHARE
Lexmark X74-X75 on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS 5513 IDE UDMA Controller VisionTek Radeon 9600 [Display adapter]
VisionTek Radeon 9600 Secondary [Display adapter]
DELL D1028L [Monitor] (14.9"vis, s/n 66746JBATZ48, April 1998)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Realtek AC'97 Audio
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
primary Auto IP Address: 96.24.3.250 / 20
Gateway: 96.24.0.1
Dhcp Server: 75.95.21.6
Physical Address: 00:0D:87:38:7B:04

Networking Dns Servers: 75.95.21.12
64.13.46.12
64.13.48.12
HP Officejet 7300 series
PC Camer@ #2
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
Officejet 7300 series (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (3x)
Virus Protection [Back to Top]
AVG 7.5.524 Version 7.5.524
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 05/13/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q931906 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
no verification data S867460 on 12/8/2006 (details...)
no verification data M928366 on 1/17/2008 (details...)
Internet Explorer 6
SP1
passed verification KB918439-IE6SP1-20060530.145346 on 12/9/2006 (details...)
passed verification KB918899-IE6SP1-20060725.123917 on 12/9/2006 (details...)
passed verification KB925486-IE6SP1-20060918.120000 on 12/9/2006 (details...)
Internet Explorer
no verification data SP2 (SP2)
MSXML4SP2
no verification data KB936181 on 6/17/2008 (details...)
MSXML6
no verification data KB933579 on 1/17/2008 (details...)
WGA
SP0
passed verification KB892130 on 11/1/2007 (details...)
Windows Media Format 11 SDK
no verification data KB929399 (details...)
SP0
passed verification KB929399 on 5/29/2008 (details...)
Windows Media Player 11
no verification data KB936782_WMP11 (details...)
no verification data KB939683 (details...)
SP0
passed verification KB939683 on 5/29/2008 (details...)
SP2
passed verification KB936782_WMP11 on 5/29/2008 (details...)
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
passed verification KB925398_WMP64 on 11/1/2007 (details...)
Windows Media Player 9
no verification data KB936782_WMP9 (details...)
SP2
passed verification KB936782_WMP9 on 11/1/2007 (details...)
Windows Media Player
SP0
passed verification KB911564 on 11/1/2007 (details...)
Windows XP
no verification data KB923689 (details...)
no verification data KB941569 (details...)
SP0
passed verification KB904706 on 12/9/2006 (details...)
passed verification KB923689 on 11/1/2007 (details...)

bookworm · #10 06-19-2008, 07:52 PM

Quote:

Originally Posted by butchl324

Hi Im Having a similar problem with my sound it says no device or another program is using it in device manager i have a yellow explination point on realtek ac97 ive tried uninstalling and deleting it and reinstalling it but nothing please help

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) ECS M848A 1.0
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.10 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ECS M848A 1.0
BIOS: American Megatrends Inc. 07.00T 04/02/01
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
144.02 Gigabytes Hard Drive Free Space

HITACHI DVD-ROM GD-5000 [CD-ROM drive]
SAMSUNG CD-R/RW SW-252F [CD-ROM drive]

HP Officejet 7310 USB Device [Hard drive] -- drive 1
OEM160-72A 160GB 7200RPM [Hard drive] (160.04 GB) -- drive 0, s/n 0BROKER0, rev 3.06, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot '0' has 1024 MB
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 160.03 GB 144.02 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Butch 6/17/2008 1:45:26 PM (admin)
Owner 6/19/2008 7:12:54 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP Officejet 7300 series on USB002
HP Officejet 7300 series fax on USB002
HP remote printers on ISHARE
Lexmark X74-X75 on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS 5513 IDE UDMA Controller VisionTek Radeon 9600 [Display adapter]
VisionTek Radeon 9600 Secondary [Display adapter]
DELL D1028L [Monitor] (14.9"vis, s/n 66746JBATZ48, April 1998)
Bus Adapters Multimedia
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Realtek AC'97 Audio
Communications Other Devices

SiS 900-Based PCI Fast Ethernet Adapter
primary Auto IP Address: 96.24.3.250 / 20
Gateway: 96.24.0.1
Dhcp Server: 75.95.21.6
Physical Address: 00:0D:87:38:7B:04

Networking Dns Servers: 75.95.21.12
64.13.46.12
64.13.48.12
HP Officejet 7300 series
PC Camer@ #2
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
Officejet 7300 series (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (3x)
Virus Protection [Back to Top]
AVG 7.5.524 Version 7.5.524
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 05/13/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q931906 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
no verification data S867460 on 12/8/2006 (details...)
no verification data M928366 on 1/17/2008 (details...)
Internet Explorer 6
SP1
passed verification KB918439-IE6SP1-20060530.145346 on 12/9/2006 (details...)
passed verification KB918899-IE6SP1-20060725.123917 on 12/9/2006 (details...)
passed verification KB925486-IE6SP1-20060918.120000 on 12/9/2006 (details...)
Internet Explorer
no verification data SP2 (SP2)
MSXML4SP2
no verification data KB936181 on 6/17/2008 (details...)
MSXML6
no verification data KB933579 on 1/17/2008 (details...)
WGA
SP0
passed verification KB892130 on 11/1/2007 (details...)
Windows Media Format 11 SDK
no verification data KB929399 (details...)
SP0
passed verification KB929399 on 5/29/2008 (details...)
Windows Media Player 11
no verification data KB936782_WMP11 (details...)
no verification data KB939683 (details...)
SP0
passed verification KB939683 on 5/29/2008 (details...)
SP2
passed verification KB936782_WMP11 on 5/29/2008 (details...)
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
passed verification KB925398_WMP64 on 11/1/2007 (details...)
Windows Media Player 9
no verification data KB936782_WMP9 (details...)
SP2
passed verification KB936782_WMP9 on 11/1/2007 (details...)
Windows Media Player
SP0
passed verification KB911564 on 11/1/2007 (details...)
Windows XP
no verification data KB923689 (details...)
no verification data KB941569 (details...)
SP0
passed verification KB904706 on 12/9/2006 (details...)
passed verification KB923689 on 11/1/2007 (details...)

check the BIOS to see if audio is [Enabled]

as soon as comp boots press the <Del> key, Main menu opens
http://www.overclockeddoc.com/bookwo...48A%20main.JPG

use down arrow key to go to Peripheral Setup - press Enter key
http://www.overclockeddoc.com/bookwo...ipheral%20.JPG

if Audio Device is [Disabled] down arrow key to select
PgUp key to change to [Enabled]

F10 key to save & Exit BIOS

y key to accept changes

XP will load

install Realtek audio from here http://www.realtek.com.tw/downloads/...&GetDown=false

Tick I accept the above – wait till site resets then click Next

Download the (Executable file) save to desktop, double click downloaded file on desktop to install

The site is slow

Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow

butchl324 · #11 06-20-2008, 04:18 PM

sorry it took so long to get back had to work. I went into bios and the audio was enabled.

bookworm · #12 06-20-2008, 04:48 PM

Quote:

Originally Posted by butchl324

sorry it took so long to get back had to work. I went into bios and the audio was enabled.

if you have installed Realtek check this out to see if Realtek is default audio

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on
down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.

also this
Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot

butchl324 · #13 06-20-2008, 06:46 PM

Ok I Tied sounds and audio properties and it says no playback devices. and everything is faded .
then i tried component services and it says automatic already

bookworm · #14 06-20-2008, 07:05 PM

Quote:

Originally Posted by butchl324

Ok I Tied sounds and audio properties and it says no playback devices. and everything is faded .
then i tried component services and it says automatic already

there is another board at PCChips, it has C-media audio
http://www.pcchipsusa.com/PCCWebSite...nuID=7&LanID=0

not too sure on this, unless you pop the side off the comp and read the motherboard make and model, but these 2 drivers are sometimes confused with one another

Set a System Restore Point before installing drivers just in case
Start instructions / All Programs / Accessories / System Tools / System Restore / select Create a Restore point and follow

butchl324 · #15 06-20-2008, 07:38 PM

ok im trying it ill let you know how it works