No Sounds Multimedia Audio Controller Error

[honeylove08]

HI THERE IM NOT VERY GOOD AT COMPS BUT ILL DO MY BEST TO EXPLAIN, I HAD MY COMPUTER REFORMATTED A WHILE BACK AND LOST MY SOUND AND MY USB PORTS THE USB PORTS SUDDENLY CAME BACK ON THERE OWN BUT I STILL HAVE NO SOUND WHEN I GO INTO MY DEVICE MANAGER THERE IS A YELLOW QUESTION MARK NEXT TO MULTIMEDIA AUDIO CONTROLLERS AND IT WILL NOT UPDATE AS IT SAYS CANNOT FIND DRIVER.
i am using microsoft windows xp prof version 2002 service pack 2

computer is AMD ATHLON(tm) XP 1800

1.53 GHZ, 256 MB RAM

Not sure wat info you need to help me so please ask and i will gladly help if you show me how to get it??

thanks

[Kevin_gibson]

Hi,

Download Belarc and reply with the Hardware and motherboard make.
http://www.belarc.com/free_download.html

What make and model is your PC?

[honeylove08]

SYSTEM MODEL:
MEDIONPC 8366-8233
Enclosure Type: Desktop
MAIN CIRCUIT BOARD:
Board: MS-6382
Bus Clock: 133 megahertz
BIOS: Award Software International, Inc. 6.00 PG 11/05/2002
HARDRIVES:
40.01 Gigabytes Usable Hard Drive Capacity
16.02 Gigabytes Hard Drive Free Space

IDE DVD-ROM 16X [CD-ROM drive]
MITSUMI CR-48XCTE [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST340810A [Hard drive] (40.02 GB) -- drive 0, s/n 5FBAJSPT, rev 3.39, SMART Status: Healthy

Not sure if this is what u need please let me know if its not and ill try my best to get it thanks?

[honeylove08]

forgot to say in first post, when i play a sound i dont get an error message saying no sound device it appears to play normally but i dnt hear nething, and in my multi media setting it says the driver is realtek ac97 audio controller. but i still have yellow question mark in device manager

[Kevin_gibson]

Double click on the 1 with the yellow ? mark, and it'll give you an error code. What is it.

[honeylove08]

its now saying the drivers are not installed and the error code is 28

[bookworm]

Originally Posted by honeylove08

its now saying the drivers are not installed and the error code is 28

there are 3 boards at MSI for MS-6382 2 have Realtek AC'97 audio and 1 has Via AC'97 audio, Get Everest, copy and paste the Computer / Summary section, see if it shows the audio installed
http://www.softpedia.com/get/System/...-Edition.shtml

[andyo4you]

hey bookworm,

Here is mine
--------------------------------------------------------------
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Hewlett-Packard HP Pavilion dv9500 Notebook PC Rev 1
System Enclosure Type: Notebook
Serial Number: CNF738804P
Processor a Main Circuit Board b
1.90 gigahertz AMD Turion 64 X2
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Quanta 30D1 85.17
Serial Number: None1
Bus Clock: 200 megahertz
BIOS: Hewlett-Packard F.07 08/09/2007
Drives Memory Modules c,d
200.06 Gigabytes Usable Hard Drive Capacity
185.55 Gigabytes Hard Drive Free Space

MATSHITA DVD-RAM UJ-861H [CD-ROM drive]

ST9120822AS [Hard drive] (120.03 GB) -- drive 0
WDC WD800BEVS-60RST0 [Hard drive] (80.02 GB) -- drive 1 1984 Megabytes Installed Memory

Slot 'DIMM 1' has 1024 MB
Slot 'DIMM 2' has 1024 MB
Local Drive Volumes

c: (NTFS on drive 0) 111.00 GB 103.69 GB free
d: (NTFS on drive 1) 80.02 GB 79.93 GB free
e: (NTFS on drive 0) 9.03 GB 1.93 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
The Joker 8/12/2008 2:13:55 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) None detected
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (2x) None detected
Communications Other Devices
Novatel Wireless Expedite EV-DO Modem


1394 Net Adapter
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HID-compliant consumer control device
HID-compliant device (3x)
HP Quick Launch Buttons
USB Human Interface Device (2x)
USB Video Device
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
HID-compliant mouse
PS/2 Compatible Mouse
SDA Standard Compliant SD Host Controller
USB Composite Device (3x)
USB Root Hub (4x)
------------------------------------------------------------------






I have no sounds, and cant play videos nor music. What can I do? I downloaded all the sofwares that hp.com has for the public.
thanks