Sound card problem

[Blondedev666]

When i try to play music in windows media player i get the following error message

0xC00D11BA: Cannot play the file
Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You may encounter this error message for one of the following reasons:

Your sound device is in use by another program. Quit other programs that may be using your sound device, and then try to play the file again.
Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.
Error ID = 0xC00D11BA, Condition ID = 0x00000000
Web Help

My computer's newly put together (not by me, by someone who knows what they're doing) and i've installed all the drivers that came with the motherboard (sound card built in), graphics card and windows xp pro as my operating system, but still get that message... can anyone help please?


I've spent hours reading posts on here tryin to find a solution for myself but i can't. I've uninstalled and reinstalled the drivers (Realtek High Definition Audio Driver, from a file called WDM_R167) It doesn't find new hardware when it's uninstalled tho i just reinstall it. I've seen people posting belarc advisor stuff for their comp so mines below if it helps.


Computer Profile Summary
Computer Name: Workgrou-1bd01f (in WORKGROUP)
Profile Date: 04 August 2008 11:22:36
Advisor Version: 7.2x
Windows Logon: Sami

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 3, v.3311 (build 2600) BIOSTAR Group N61PA-M2S 1.0
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz AMD Athlon 64 X2 Dual Core
128 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: BIOSTAR Group N61PA-M2S 1.0
Bus Clock: 201 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 12/05/2007
Drives Memory Modules c,d
500.10 Gigabytes Usable Hard Drive Capacity
487.68 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-7190A [CD-ROM drive]

Multi Flash Reader USB Device [Hard drive] -- drive 1
SAMSUNG HD501LJ [Hard drive] (500.10 GB) -- drive 0 2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 500.10 GB 487.68 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Sami 04/08/2008 10:34:11 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (3x)
Secondary IDE Channel [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x) NVIDIA GeForce 8600 GT [Display adapter]
FAC YV216WB2 [Monitor] (22.3"vis, s/n 7816TE001036, April 2008)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller None detected
Communications Other Devices

TP-LINK 11b/g Wireless Adapter
primary Auto IP Address: ***
Gateway: ***
Dhcp Server: ***
Physical Address: ***

Networking Dns Server: ***
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (2x)

Thanks in advance xxx

[jobo671]

First, try to remove the PCI card from the PC.

Once the card is removed, then gently rub with an eraser of a #2 pencil on the portion of the card (the part of the PCI Card that is used for inserting into the motherboard). Try not to rub the eraser on the card too hard.

It seems like a mystery to me, but sometimes PCI cards has difficulty after a while with communicating with the motherboard, and it helped me.

After a little touch, insert the card back into the slot and restart the computer.

[bookworm]

Originally Posted by Blondedev666

When i try to play music in windows media player i get the following error message

0xC00D11BA: Cannot play the file
Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You may encounter this error message for one of the following reasons:

Your sound device is in use by another program. Quit other programs that may be using your sound device, and then try to play the file again.
Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.
Error ID = 0xC00D11BA, Condition ID = 0x00000000
Web Help

My computer's newly put together (not by me, by someone who knows what they're doing) and i've installed all the drivers that came with the motherboard (sound card built in), graphics card and windows xp pro as my operating system, but still get that message... can anyone help please?


I've spent hours reading posts on here tryin to find a solution for myself but i can't. I've uninstalled and reinstalled the drivers (Realtek High Definition Audio Driver, from a file called WDM_R167) It doesn't find new hardware when it's uninstalled tho i just reinstall it. I've seen people posting belarc advisor stuff for their comp so mines below if it helps.


Computer Profile Summary
Computer Name: Workgrou-1bd01f (in WORKGROUP)
Profile Date: 04 August 2008 11:22:36
Advisor Version: 7.2x
Windows Logon: Sami

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 3, v.3311 (build 2600) BIOSTAR Group N61PA-M2S 1.0
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz AMD Athlon 64 X2 Dual Core
128 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: BIOSTAR Group N61PA-M2S 1.0
Bus Clock: 201 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 12/05/2007
Drives Memory Modules c,d
500.10 Gigabytes Usable Hard Drive Capacity
487.68 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-7190A [CD-ROM drive]

Multi Flash Reader USB Device [Hard drive] -- drive 1
SAMSUNG HD501LJ [Hard drive] (500.10 GB) -- drive 0 2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 500.10 GB 487.68 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Sami 04/08/2008 10:34:11 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (3x)
Secondary IDE Channel [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x) NVIDIA GeForce 8600 GT [Display adapter]
FAC YV216WB2 [Monitor] (22.3"vis, s/n 7816TE001036, April 2008)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller None detected
Communications Other Devices

TP-LINK 11b/g Wireless Adapter
primary Auto IP Address: ***
Gateway: ***
Dhcp Server: ***
Physical Address: ***

Networking Dns Server: ***
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (2x)

Thanks in advance xxx

Biostar don't show that motherboard, Get Everest, copy and paste the Computer / Summary section
Once you open Everest, click on file, preferences, report and uncheck the 'include debug information in the report' box.
http://www.softpedia.com/get/System/...-Edition.shtml

lets see what it shows, the chipset should help