No sound after XP reinstall

disaster · #1 03-29-2009, 05:34 PM

Hi

I have recently reinstalled Windows XP Home on my daughter’s old laptop after she passed it on to her mother. Everything works fine except the sound card. I have downloaded the audio driver from the Samsung website (leo2allosaudio51003622) and installed it. There are no yellow question marks showing in Device Manager and it states that the device is working properly. However, no sound.

Sometime ago (I think December 2005) there was a similar query and the answer given by Gamemaster287 was:

There appear to be problems with WinXp and the viaudio.sys file, version 5.10.0.3622.

Try getting your hands on v5.10.0.3621 which works fine. Also the newer version is not digitally signed by Microsoft but the older one is.’

Can anybody help me to find a copy of this file or advise me what else I can try. I have attached Belarc report below.

Many thanks in hopeful anticipation.

Nigel

Computer Profile Summary
Computer Name: Lilian-i4k7k497 (in MSHOME) — PC
Profile Date: 29 March 2009 19:59:04
Advisor Version: 7.2x
Windows Logon: Lilian

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 3 (build 2600) Samsung Electronics Corporation SENSA10 05HE
System Serial Number: 123490EN400015
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.10 gigahertz AMD mobile Duron
16 kilobyte primary memory cache
64 kilobyte secondary memory cache Board: Samsung Electronics Corporation SENSA10 03HE
BIOS: Phoenix Technologies LTD 6.00 07/08/2002
Drives Memory Modules c,d
10.04 Gigabytes Usable Hard Drive Capacity
3.56 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-C2502 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IC25N010ATDA04-0 [Hard drive] (10.06 GB) -- drive 0, s/n 17H973A8474, rev DACOA76A, SMART Status: Healthy
JetFlash TS2GJFV30 USB Device [Hard drive] (2.05 GB) -- drive 1 240 Megabytes Installed Memory

Slot 'M1' has 128 MB
Slot 'M2' has 128 MB
Local Drive Volumes

c: (NTFS on drive 0) 10.04 GB 3.56 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Lilian
29/03/2009 19:42:01 (admin)
local system accounts
Administrator
never (admin)
Guest
never
HelpAssistant
never
SUPPORT_388945a0
never

Marks a disabled account; Marks a locked account None detected

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller S3 Graphics Twister K + S3Hotkey [Display adapter]
Digital Flat Panel (1024x768) [Monitor] (19.7"vis, January 2000)
Bus Adapters Multimedia
O2Micro OZ6912 CardBus Controller
VIA Rev 5 or later USB Universal Host Controller (2x) Unimodem Half-Duplex Audio Device
VIA AC'97 Audio Controller (WDM)
Communications Other Devices
Smart Link 56K Voice Modem

Sweex LW056V2 Wireless LAN Cardbus Adapter 54 Mbps
primary Auto IP Address: 192.168.2.5 / 24
Gateway: 192.168.2.1
Dhcp Server: 192.168.2.1
Physical Address: 00:16:0A:18:AF:06
Sweex LW056V2 Wireless LAN Cardbus Adapter 54 Mbps - Wireless Intermediate Driver
VIA Rhine II Fast Ethernet Adapter
Physical Address: 00:A0:CC:CF:A4:6E

Networking Dns Server: 192.168.2.1
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Mass Storage Device
USB Root Hub (2x)
Virus Protection [Back to Top]

AVG Anti-Virus Free Version 8.5
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

These required security hotfixes (using the 03/10/2009 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB952069_WM9 - Important (details...)

KB952069_WM9 - Important (details...)

Q954459 - Important (details...)

Installed Microsoft Hotfixes [Back to Top]

Internet Explorer 6
SP1
KB918439-IE6SP1-20060530.145346 on 27/03/2009 (details...)

KB918899-IE6SP1-20060725.123917 on 27/03/2009 (details...)

KB925486-IE6SP1-20060918.120000 on 27/03/2009 (details...)

Outlook Express 6
SP1
KB911567-OE6SP1-20060316.165634 on 27/03/2009 (details...)

WGA
SP0
KB892130
on 27/03/2009 (details...)

Windows Media Player 8
KB917734_WMP8 (details...)

SP0
KB917734_WMP8 on 27/03/2009 (details...)

Windows Media Player 9
SP0
KB911565
on 28/03/2009 (details...)

Windows Media Player
KB952069_WM9
(details...)

SP0
KB911564
on 27/03/2009 (details...)

KB952069_WM9 on 29/03/2009 (details...)

Windows XP
SP0
KB938127-V2-IE7 on 29/03/2009 (details...)

KB956390-IE7 on 29/03/2009 (details...)

KB961260-IE7 on 29/03/2009 (details...)

SP2
KB811113[SP]
on 27/03/2009 (details...)

SP3
KB936929[SP]
on 29/03/2009 (details...)

SP4
KB938464-V2
on 29/03/2009 (details...)

Windows XP
SP4 (continued)
KB946648
on 29/03/2009 (details...)

KB950760
on 29/03/2009 (details...)

KB950762
on 29/03/2009 (details...)

KB950974
on 29/03/2009 (details...)

KB951066
on 29/03/2009 (details...)

KB951376-V2
on 29/03/2009 (details...)

KB951698
on 29/03/2009 (details...)

KB951748
on 29/03/2009 (details...)

KB952287
on 29/03/2009 (details...)

KB952954
on 29/03/2009 (details...)

KB954600
on 29/03/2009 (details...)

KB955069
on 29/03/2009 (details...)

KB955839
on 29/03/2009 (details...)

KB956802
on 29/03/2009 (details...)

KB956803
on 29/03/2009 (details...)

KB956841
on 29/03/2009 (details...)

KB957097
on 29/03/2009 (details...)

KB958215
on 29/03/2009 (details...)

KB958644
on 29/03/2009 (details...)

KB958687
on 29/03/2009 (details...)

KB958690
on 29/03/2009 (details...)

KB960225
on 29/03/2009 (details...)

KB960714
on 29/03/2009 (details...)

KB960715
on 29/03/2009 (details...)

KB967715
on 29/03/2009 (details...)

Windows
SP1
IDNMITIGATIONAPIS on 29/03/2009 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 29/03/2009 (Microsoft National Language Support Downlevel APIs)

Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 03/10/2009 Microsoft Security Bulletin Summary)

Marks a security hotFix that fails verification (a security vulnerability)

Marks a hotfix that verifies correctly

Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor 60bce81d
Microsoft - Internet Explorer 92318-600-0040987-42300
Microsoft - WebFldrs XP 12345-111-1111111-75197
Microsoft - Windows XP Home Edition 55277-OEM-0040987-42300 (Key: KYMG2-RWB33-FYMKM-279KP-RQRDM)e

Software Versions (mouse over * for details, click * for location) [Back to Top]

ASKService *
Atheros Configuration Service (ACS) Version 5.2.0.103 *
AVG Internet Security Version 8.5.0.276 *
Belarc, Inc. - Advisor Version 7.2x *
Check Point Software Technologies LTD - TrueVector Service Version 8.0.298.000 *
Check Point Software Technologies LTD - ZoneAlarm Client Version 8.0.298.000 *
Check Point, Inc. - ZoneAlarm Uninstaller Version 8.0.298.0 *
Cinematronics - 3D Pinball Version 5.1.2600.5512 *
Microsoft (R) Windows Script Host Version 5.7.0.16599 *
Microsoft Corporation - Internet Explorer Version 7.00.6000.16791 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4001.5512 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1132.0 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft(R) Windows Media Player Version 9.00.00.4503 *
Piriform Ltd - CCleaner Version 2, 18, 0, 878 *
Piriform Ltd - Defraggler Version 1, 8, 0, 132 *
Sweex_Util Version 5.2.0.103 *

* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.
Copyright 2000-7, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 6085229, 5665951 and Patents pending.

disaster · #2 04-01-2009, 11:57 AM

No one seems to have any ideas about my little problem, or is it that I didn't describe it properly?

I shall wait a few more days and if no response I shall rephrase and post again.

bookworm · #3 04-02-2009, 07:14 PM

Quote:

Originally Posted by disaster

No one seems to have any ideas about my little problem, or is it that I didn't describe it properly?

I shall wait a few more days and if no response I shall rephrase and post again.

this is the 5.10.0.3621 driver http://download.cnet.com/via-audio-2..._4-154886.html

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

disaster · #4 04-02-2009, 08:33 PM

Dear Bookworm

Thank you very much for taking the time to seek an answer for me. I won't have time to try it out until tomorrow at the earliest, but will let you all know the result when I have.

Regards

Disaster:

AvengerX · #5 04-03-2009, 12:50 AM

Hello. I have a similar problem to many. After reformatting my hardrive, i have no audio and have gotten several errors over time when i try to fix it. I don't have a sound card because it's onboard, i have checked for yellow cautions in the hardware section but nothing shows up, no audio device is detected. I appreciate any help you can provide, my Motherboard is an Asus m2n32-SLI Deluxe. I also Recently flashed my bios to the most recent version also.

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer BRANDON
Generator Brandon Page
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-04-03
Time 00:36

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BRANDON
User Name Brandon Page

Motherboard:
CPU Type Unknown, 3200 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 3072 MB
BIOS Type Award (03/02/09)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 8800 GT (512 MB)
Monitor Samsung SyncMaster 930B (Analog) [19" LCD] (H9NL303874)

Storage:
IDE Controller NVIDIA nForce 590/570/550 Serial ATA Controller
IDE Controller NVIDIA nForce 590/570/550 Serial ATA Controller
IDE Controller NVIDIA nForce 590/570/550 Serial ATA Controller
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller Silicon Image SiI 3132 SATALink Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD2000JB-00KFA0 (186 GB, IDE)
Optical Drive _NEC DVD_RW ND-3550A
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 190771 MB (176144 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant MX518 Optical Mouse

Network:
Network Adapter Linksys Wireless-G USB Network Adapter (192.168.1.101)
Network Adapter NVIDIA nForce Networking Controller
Network Adapter NVIDIA nForce Networking Controller
Modem Standard 56000 bps Modem

Peripherals:
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device Linksys Wireless-G USB Network Adapter
USB Device Logitech USB MX518 Optical Mouse
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
Motherboard Properties:
Motherboard ID 03/02/2009-C51XEMCP55PXE-M2N32SLI-00
Motherboard Name Unknown

AvengerX · #6 04-03-2009, 02:09 PM

Nevermind, i installed a new sound card that was lent to me, updated with the most recent drivers and got my sound up and working

disaster · #7 04-03-2009, 08:07 PM

Hi AvengerX

Pleased you solved your problem. If you hadn't, I would have suggested checking to see if your on board sound was enabled in the updated BIOS.

Disaster

disaster · #8 04-04-2009, 04:15 PM

I have now managed to install the new driver for the sound card on the laptop but sadly it has made no difference. Still no sound.

I have even activated 'SoundSentry' in the Accessibility Options and there is no visual indication when I click on, for example Critical Stop or Default Bleep in Sounds and Audio Devices Properties. Maybe I have got this wrong and SoundSentry only works for system generated sounds played by the PC speaker.

The problem may have arisen due to the fact that I installed XP Home from a CD that did not come with the laptop. A 'restore' CD was supplied but my daughter has so far failed to locate it. One of the local IT gurus advised me that it did not matter which XP CD I used as long as I input the Product Key from the sticker on the laptop. This I did and everything went smoothly including activating XP on the 'net.

Just in case I forgot to mention it earlier, there are no question/exclamation marks showing against any components of the Sound , Video and Game Controllers in System Manager.

In the absence of my daughter finally locating the system restore CD, I would be most grateful for any other ideas on how I can solve this problem.

Regards

Disaster

bookworm · #9 04-06-2009, 07:34 PM

Quote:

Originally Posted by disaster

I have now managed to install the new driver for the sound card on the laptop but sadly it has made no difference. Still no sound.

I have even activated 'SoundSentry' in the Accessibility Options and there is no visual indication when I click on, for example Critical Stop or Default Bleep in Sounds and Audio Devices Properties. Maybe I have got this wrong and SoundSentry only works for system generated sounds played by the PC speaker.

The problem may have arisen due to the fact that I installed XP Home from a CD that did not come with the laptop. A 'restore' CD was supplied but my daughter has so far failed to locate it. One of the local IT gurus advised me that it did not matter which XP CD I used as long as I input the Product Key from the sticker on the laptop. This I did and everything went smoothly including activating XP on the 'net.

Just in case I forgot to mention it earlier, there are no question/exclamation marks showing against any components of the Sound , Video and Game Controllers in System Manager.

In the absence of my daughter finally locating the system restore CD, I would be most grateful for any other ideas on how I can solve this problem.

Regards

Disaster

I can't find this model at Samsung, I'm searchimg in the UK, but if you can link to the model, then install the chipset driver, restart the comp, then install audio driver.

disaster · #10 04-06-2009, 08:21 PM

Hi Bookworm

Thank you for your continuing efforts.

For some reason Samsung lists support for this model under A10 only at http://www.samsungpc.com/products/a10/a10.htm.

I obtained the original Audio Driver from http://www.samsungpc.com/products/a1...teddrivers.htm but there is no Chipset Driver on this page.

There is on http://www.samsungpc.com/products/a1...teddrivers.htm but not for XP (or Vista of course).

Do you think it might be worth trying the chipset driver for Windows 98SE or NT4?
Best regards

Disaster

disaster · #11 04-07-2009, 03:15 PM

As soon as I had posted my last message, I realised how stupid it was.
Of course I shouldn't install a chipset driver that is not specifically for XP!

I wish I knew how to edit my own posts. Can anybody advise me how to do that?

Disaster

bookworm · #12 04-08-2009, 10:35 PM

Quote:

Originally Posted by disaster

As soon as I had posted my last message, I realised how stupid it was.
Of course I shouldn't install a chipset driver that is not specifically for XP!

I wish I knew how to edit my own posts. Can anybody advise me how to do that?

Disaster

got an idea of the driver, but Get Everest / copy and paste the Computer – Summary section. Leave out the Debug –PCI section.
http://www.softpedia.com/get/System/...-Edition.shtml

need to know the chipset, from what I can find they are VIA drivers

disaster · #13 04-10-2009, 06:34 PM

Hi Bookworm.

The Everest Report follows and it seems the chipset is VIA VT8364(A) Apollo KL133(A) / VT8365(A) ProSavage KM133(A), but everywhere I look it seems to be labelled as a video driver.

I had to chop the report to about a tenth of it's original size as the system would not accept it.

Very grateful again for your continuing help.

Disaster

Summary

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name LILIAN-I4K7K497 (PC)
User Name Lilian

Motherboard:
CPU Type Mobile AMD Duron 4, 1100 MHz (11 x 100)
Motherboard Name Samsung Electronics Corporation SENSA10
Motherboard Chipset VIA VT8364(A) Apollo KL133(A) / VT8365(A) ProSavage KM133(A)
System Memory 240 MB (PC100 SDRAM)
BIOS Type Phoenix (07/08/02)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter S3 Graphics Twister K + S3Hotkey (16 MB)
3D Accelerator S3 Twister-K
Monitor Digital Flat Panel (1024x768)
Monitor Generic Television

Multimedia:
Audio Adapter VIA AC'97 Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive IC25N010ATDA04-0 (10 GB, 4200 RPM, Ultra-ATA/100)
Disk Drive JetFlash TS2GJFV30 USB Device (1953 MB, USB)
Optical Drive TOSHIBA DVD-ROM SD-C2502 (8x/24x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 9577 MB (4361 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse PS/2 Compatible Mouse

System Properties:
Manufacturer Samsung Electronics Corporation
Product SENSA10
Version 05HE
Serial Number 123490EN400015
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer Samsung Electronics Corporation
Product SENSA10
Version 03HE
Serial Number None

[ Chassis ]

Chassis Properties:
Manufacturer Samsung Electronics Corporation
Version N/A
Serial Number None
Asset Tag No Asset Tag
Chassis Type Notebook
Boot-Up State Safe
Power Supply State Safe
Thermal State Safe
Security Status None

disaster · #14 04-10-2009, 06:38 PM

The report in the last post was using Everest Home but before I noticed the link you had kindly placed, I tried with Everest Ultimate and in the report from Ultimate it said the chipset was:

VIA VT8362 ProSavage KN133

I am puzzled.

Disaster

bookworm · #15 04-11-2009, 01:33 PM

Quote:

Originally Posted by disaster

The report in the last post was using Everest Home but before I noticed the link you had kindly placed, I tried with Everest Ultimate and in the report from Ultimate it said the chipset was:

VIA VT8362 ProSavage KN133

I am puzzled.

Disaster

can you check this to see if Via is default audio

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device