Help! I can't connect via broadband.

[tbubble99]

I have a Dell computer with windows xp operating system and had my internet installed through my cable company. My internet service is broadband. However, the tec showed me a message that said I have a missing driver. This particular driver is enabling my internet connection via broadband.However, I can connect via dial up, which is way to slow. Is there anything I can do from home to fix this problem.

[bookworm]

Originally Posted by tbubble99

I have a Dell computer and had my internet installed through my cable company. My internet service is broadband. However, the tec showed me a message that said I have a missing driver. This particular driver is enabling my internet connection via broadband.However, I can connect via dial up, which is way to slow. Is there anything I can do from home to fix this problem.

Need more info, make ,model or motherboard if not sure get Belarc, copy and paste the report but leave out the win update section and the Software Licence section it gives your Win Product code
http://www.belarc.com/free_download.html

[tbubble99]

Here is the info needed. I want to thank u for your help. I felt blessed that you responed so quickly. So thanks in advance to everyone that works hard to help people like me.Operating System System Model
Windows XP Professional Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Dell Computer Corporation OptiPlex GX260
System Service Tag: 1RHTL21 (support for this PC)
Chassis Serial Number: 1RHTL21
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: Dell Computer Corp. 00T606
Serial Number: ..CN6986132C2179.
Bus Clock: 533 megahertz
BIOS: Dell Computer Corporation A09 11/01/2004
Drives Memory Modules c,d
41.10 Gigabytes Usable Hard Drive Capacity
39.13 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-248F [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0, s/n E16QHS4E, rev NAR61590, SMART Status: Healthy 254 Megabytes Usable Installed Memory

Slot 'DIMM_A' has 256 MB
Slot 'DIMM_B' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 41.10 GB 39.13 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 7/22/2009 9:27:44 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 None detected
Virus Protection [Back to Top] new Group Policies
No details available None discovered
Communications Other Devices
SupraMAX 56i [Modem]
Network Card MAC Address: 00:00:00:00:00:00 USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (4x)

[bookworm]

Originally Posted by tbubble99

Here is the info needed. I want to thank u for your help. I felt blessed that you responed so quickly. So thanks in advance to everyone that works hard to help people like me.Operating System System Model
Windows XP Professional Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Dell Computer Corporation OptiPlex GX260
System Service Tag: 1RHTL21 (support for this PC)
Chassis Serial Number: 1RHTL21
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: Dell Computer Corp. 00T606
Serial Number: ..CN6986132C2179.
Bus Clock: 533 megahertz
BIOS: Dell Computer Corporation A09 11/01/2004
Drives Memory Modules c,d
41.10 Gigabytes Usable Hard Drive Capacity
39.13 Gigabytes Hard Drive Free Space

SAMSUNG CD-R/RW SW-248F [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0, s/n E16QHS4E, rev NAR61590, SMART Status: Healthy 254 Megabytes Usable Installed Memory

Slot 'DIMM_A' has 256 MB
Slot 'DIMM_B' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 41.10 GB 39.13 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 7/22/2009 9:27:44 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 None detected
Virus Protection [Back to Top] new Group Policies
No details available None discovered
Communications Other Devices
SupraMAX 56i [Modem]
Network Card MAC Address: 00:00:00:00:00:00 USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Root Hub (4x)

this is your network, ethernet driver from Dell http://support.euro.dell.com/support...5&fileid=64589



Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions