No audio - device missing in playback selection menu

[tdflyer]

I lost all audio a while back on my IBM Netvista A30p, but I don't know exactly when. It was around the time of a Windows update, but I don't know if that's the reason. I tried loading the latest SoundMax driver from the IBM site (accessed through Lenovo), but there was no change. As you can see from the Windows Audio section of the report, SoundMax is not in the list for playback and I can't figure out how to get it back there. Audio is enabled in BIOS. The device manager says the device is working. Any suggestions on what to try? Thanks

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]-------------------------------
Date 2009-09-11
Time 21:59


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PCNOV2002 (Scott's Office Computer)
User Name Scott

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name IBM 83114DU
Motherboard Chipset Intel Brookdale-G i845G
System Memory 640 MB (DDR SDRAM)
BIOS Type Phoenix (05/07/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce4 MX 420 (64 MB)
3D Accelerator nVIDIA GeForce4 MX 420
Monitor Plug and Play Monitor [NoDB] (27968JA058661)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive ST380021A (80 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive HL-DT-ST DVD-ROM GDR8160B (16x/48x DVD-ROM)
Optical Drive LITE-ON LTR-40125S (40x/12x/48x CD-RW)
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 74928 MB (25621 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Game Controller Microsoft PC-joystick driver

Network:
Network Adapter Linksys Wireless-G PCI Adapter (192.168.0.101)
Modem Intel(R) 536EP Modem

Peripherals:
Printer Fax
Printer Lexmark X63
Printer Microsoft XPS Document Writer
Printer Net-It Now! SE
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device IBM Rapid Access IIIe Keyboard
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Printing Support


--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor IBM
Version 24KT53AUS
Release Date 05/07/2004
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, LS-120
Capabilities Flash BIOS, Shadow BIOS, EDD, BBS, Smart Battery
Supported Standards DMI, APM, ACPI, ESCD, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Manufacturer IBM
Product 83114DU
Serial Number KCD8XVC
Universal Unique ID 3413C499-A20E3A8D-B89E778F-2679F998
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer IBM
Product IBM

[ Chassis ]

Chassis Properties:
Manufacturer IBM
Chassis Type Mini Tower
Boot-Up State Safe
Power Supply State Safe
Thermal State Safe
Security Status None

[ Processors / Intel(R) Pentium(R) 4 CPU 2.40GHz ]

Processor Properties:
Manufacturer GenuineIntel
Version Intel(R) Pentium(R) 4 CPU 2.40GHz
External Clock 133 MHz
Maximum Clock 3060 MHz
Current Clock 2400 MHz
Type Central Processor
Voltage 1.8 V
Status Enabled
Socket Designation WMT478/NWD



--------[ Windows Audio ]-----------------------------------------------------------------------------------------------

midi-out.0 0001 0066 Microsoft GS Wavetable SW Synth
mixer.0 0001 0068 SoundMAX Digital Audio
wave-in.0 0001 0065 SoundMAX Digital Audio
wave-in.1 0001 0050 Modem #0 Line Record
wave-in.2 0001 0050 Modem #1 Line Record
wave-in.3 0001 0050 Modem #2 Line Record
wave-out.0 0001 0051 Modem #0 Line Playback
wave-out.1 0001 0051 Modem #1 Line Playback
wave-out.2 0001 0051 Modem #2 Line Playback

[bookworm]

Originally Posted by tdflyer

I lost all audio a while back on my IBM Netvista A30p, but I don't know exactly when. It was around the time of a Windows update, but I don't know if that's the reason. I tried loading the latest SoundMax driver from the IBM site (accessed through Lenovo), but there was no change. As you can see from the Windows Audio section of the report, SoundMax is not in the list for playback and I can't figure out how to get it back there. Audio is enabled in BIOS. The device manager says the device is working. Any suggestions on what to try? Thanks

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]-------------------------------
Date 2009-09-11
Time 21:59


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PCNOV2002 (Scott's Office Computer)
User Name Scott

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name IBM 83114DU
Motherboard Chipset Intel Brookdale-G i845G
System Memory 640 MB (DDR SDRAM)
BIOS Type Phoenix (05/07/04)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce4 MX 420 (64 MB)
3D Accelerator nVIDIA GeForce4 MX 420
Monitor Plug and Play Monitor [NoDB] (27968JA058661)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive ST380021A (80 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive HL-DT-ST DVD-ROM GDR8160B (16x/48x DVD-ROM)
Optical Drive LITE-ON LTR-40125S (40x/12x/48x CD-RW)
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 74928 MB (25621 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Game Controller Microsoft PC-joystick driver

Network:
Network Adapter Linksys Wireless-G PCI Adapter (192.168.0.101)
Modem Intel(R) 536EP Modem

Peripherals:
Printer Fax
Printer Lexmark X63
Printer Microsoft XPS Document Writer
Printer Net-It Now! SE
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device IBM Rapid Access IIIe Keyboard
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Printing Support


--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor IBM
Version 24KT53AUS
Release Date 05/07/2004
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, LS-120
Capabilities Flash BIOS, Shadow BIOS, EDD, BBS, Smart Battery
Supported Standards DMI, APM, ACPI, ESCD, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Manufacturer IBM
Product 83114DU
Serial Number KCD8XVC
Universal Unique ID 3413C499-A20E3A8D-B89E778F-2679F998
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer IBM
Product IBM

[ Chassis ]

Chassis Properties:
Manufacturer IBM
Chassis Type Mini Tower
Boot-Up State Safe
Power Supply State Safe
Thermal State Safe
Security Status None

[ Processors / Intel(R) Pentium(R) 4 CPU 2.40GHz ]

Processor Properties:
Manufacturer GenuineIntel
Version Intel(R) Pentium(R) 4 CPU 2.40GHz
External Clock 133 MHz
Maximum Clock 3060 MHz
Current Clock 2400 MHz
Type Central Processor
Voltage 1.8 V
Status Enabled
Socket Designation WMT478/NWD



--------[ Windows Audio ]-----------------------------------------------------------------------------------------------

midi-out.0 0001 0066 Microsoft GS Wavetable SW Synth
mixer.0 0001 0068 SoundMAX Digital Audio
wave-in.0 0001 0065 SoundMAX Digital Audio
wave-in.1 0001 0050 Modem #0 Line Record
wave-in.2 0001 0050 Modem #1 Line Record
wave-in.3 0001 0050 Modem #2 Line Record
wave-out.0 0001 0051 Modem #0 Line Playback
wave-out.1 0001 0051 Modem #1 Line Playback
wave-out.2 0001 0051 Modem #2 Line Playback

check these out

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot

[tdflyer]

Thanks, but my problem is that the SoundMax sound driver is not available to select in the menu for playback so I can't select anything except modem #X line playback. Soundmax is available in the record section, but not the playback section. The windows audio serviice was already automatic and enabled.

[bookworm]

Originally Posted by tdflyer

Thanks, but my problem is that the SoundMax sound driver is not available to select in the menu for playback so I can't select anything except modem #X line playback. Soundmax is available in the record section, but not the playback section. The windows audio serviice was already automatic and enabled.

try installing this way - use the If No Setup File method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it (make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[tdflyer]

These are the instructions that came with the driver. Even after installing according to the instructions there is still no option to select SoundMax for playback. Is there another way I should try doing the installation? The file is self extracting so I didn't need Winzip. Thanks for your help trying to sort this out.


Analog Devices Inc. SoundMAX WDM driver
for Microsoft Windows 98SE, 2000, Me, XP
version 5.12.01.3524 (signed)
Installation README


This package installs a signed update to the Microsoft(R) Windows(R)
98SE, 2000, Me or XP device driver for the onboard ADI SoundMAX audio
that comes preinstalled in your IBM(R) computer. This update requires
approximately 27MB of space on your hard disk (drive C).

This update package is intended for IBM NetVista systems that come
with onboard ADI SoundMAX audio.

Print this file so that you can refer to it during the installation.


Downloading the update
----------------------
1. Click the file link to download the file from the Web page.
2. When prompted, select a drive and directory in which to save
the downloaded file.


Installing the update
---------------------
1. Click Start, select Find or Search, then click Files and folders.
2. Type dsiz31us.exe in the search field, then click Find Now.
This will locate the dsiz31us.exe file you just downloaded.
3. Double-click the dsiz31us.exe icon.
4. Click Next. Read the license agreement.
5. Click I accept the terms in the license agreement.
6. Click Next.
7. Ensure that "Save files in folder" is set to
C:\IBMTOOLS\DRIVERS\DSIZ31US.
8. Click Next.
9. Follow the onscreen prompts to complete the installation. Shutdown
and restart your system when the installation is complete.


Trademarks
----------
IBM, Aptiva, and NetVista are trademarks of the IBM Corporation in the
United States, other countries, or both. Microsoft and Windows are
trademarks of Microsoft Corporation in the United States, other
countries, or both.

Other company, product, and service names may be trademarks or
service marks of others.

THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS
FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE
INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM
GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS.

(C) Copyright IBM Corporation 2002. All rights reserved.

[bookworm]

Originally Posted by tdflyer

These are the instructions that came with the driver. Even after installing according to the instructions there is still no option to select SoundMax for playback. Is there another way I should try doing the installation? The file is self extracting so I didn't need Winzip. Thanks for your help trying to sort this out.


Analog Devices Inc. SoundMAX WDM driver
for Microsoft Windows 98SE, 2000, Me, XP
version 5.12.01.3524 (signed)
Installation README


This package installs a signed update to the Microsoft(R) Windows(R)
98SE, 2000, Me or XP device driver for the onboard ADI SoundMAX audio
that comes preinstalled in your IBM(R) computer. This update requires
approximately 27MB of space on your hard disk (drive C).

This update package is intended for IBM NetVista systems that come
with onboard ADI SoundMAX audio.

Print this file so that you can refer to it during the installation.


Downloading the update
----------------------
1. Click the file link to download the file from the Web page.
2. When prompted, select a drive and directory in which to save
the downloaded file.


Installing the update
---------------------
1. Click Start, select Find or Search, then click Files and folders.
2. Type dsiz31us.exe in the search field, then click Find Now.
This will locate the dsiz31us.exe file you just downloaded.
3. Double-click the dsiz31us.exe icon.
4. Click Next. Read the license agreement.
5. Click I accept the terms in the license agreement.
6. Click Next.
7. Ensure that "Save files in folder" is set to
C:\IBMTOOLS\DRIVERS\DSIZ31US.
8. Click Next.
9. Follow the onscreen prompts to complete the installation. Shutdown
and restart your system when the installation is complete.


Trademarks
----------
IBM, Aptiva, and NetVista are trademarks of the IBM Corporation in the
United States, other countries, or both. Microsoft and Windows are
trademarks of Microsoft Corporation in the United States, other
countries, or both.

Other company, product, and service names may be trademarks or
service marks of others.

THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS
FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE
INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM
GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS.

(C) Copyright IBM Corporation 2002. All rights reserved.

the problem with Soundmax is that if you use the Setup or exe file XP does not install it, that is why you have to do a force installation, using the If No Setup File method. You basically have to tell XP to use the driver.

[tdflyer]

Since the driver came as a self extracting exe, I tried following your procedure as best I could. I ran the exe. It created a bunch of files and folders. I tried to do a driver update from SoundMax in the device manager since nothing was yellow flagged. I had to search through the folders when I did the browse to find one that "un-grayed" the ok button. I completed the install and rebooted, but I still ended up in the same state with no SoundMax in the playback selection menu. The hardware tab says the device is operating properly, but the volume tab says there's no audio. It's been like that, but I assumed it was because no device was selected on the audio tab. Anyway, any thoughts on what to try next, or did I not do this process correctly? Thanks

[bookworm]

Originally Posted by tdflyer

Since the driver came as a self extracting exe, I tried following your procedure as best I could. I ran the exe. It created a bunch of files and folders. I tried to do a driver update from SoundMax in the device manager since nothing was yellow flagged. I had to search through the folders when I did the browse to find one that "un-grayed" the ok button. I completed the install and rebooted, but I still ended up in the same state with no SoundMax in the playback selection menu. The hardware tab says the device is operating properly, but the volume tab says there's no audio. It's been like that, but I assumed it was because no device was selected on the audio tab. Anyway, any thoughts on what to try next, or did I not do this process correctly? Thanks

install the Core Chipset from Lenovo - then Restart your comp

then install audio again

http://www-307.ibm.com/pc/support/si...cid=MIGR-43021

Set a System Restore Point before installing Each driver just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[tdflyer]

I had high hopes for this one, but alas I'm still getting the same result. I did notice something when installing the audio driver that's not mentioned in the driver installation instructions. It goes through the whole setup, then after rebooting it says it found new hardware and started the wizard to install the driver even though it did the setup before rebooting. Before continuing I checked and verified that I was still showing no audio device. I went through the wizard. It installed stuff in the windows directory as I recall, but still nothing changed even after another reboot. It caught my attention because like I mentioned last time, when I browsed for the location I had to pick the correct subfolder before the ok button became active. It seems like if that were the normal process, the instructions would have said something about it, but I don't know.

[bookworm]

Originally Posted by tdflyer

I had high hopes for this one, but alas I'm still getting the same result. I did notice something when installing the audio driver that's not mentioned in the driver installation instructions. It goes through the whole setup, then after rebooting it says it found new hardware and started the wizard to install the driver even though it did the setup before rebooting. Before continuing I checked and verified that I was still showing no audio device. I went through the wizard. It installed stuff in the windows directory as I recall, but still nothing changed even after another reboot. It caught my attention because like I mentioned last time, when I browsed for the location I had to pick the correct subfolder before the ok button became active. It seems like if that were the normal process, the instructions would have said something about it, but I don't know.

are you able to pop the side off the comp and look at the board to find the make and model, it will look similar to this Abit board
http://www.overclockeddoc.com/bookwo...otherboard.JPG

just post what is shows

[tdflyer]

I searched the board as best I could. There's a large IBM Rev 1.2 silkscreened on the middle of the board. There's also a small barcode label with a FRU PN 49P1599. Hope that's what you were looking for.

[bookworm]

Originally Posted by tdflyer

I searched the board as best I could. There's a large IBM Rev 1.2 silkscreened on the middle of the board. There's also a small barcode label with a FRU PN 49P1599. Hope that's what you were looking for.

did you get the drivers for the Netvista 8311-4DU model, the only A30 model I can find is a Thinkcentre A30 and this does not have the same version of Soundmax audio driver

Did you install one of these audio drivers

http://www-307.ibm.com/pc/support/si...&validate=true

Is you’re audio plug on the I/O plate or in an Expansion slot – see here – click image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

[tdflyer]

The plug is on the IO plate.

The exact driver I downloaded is:

http://www-307.ibm.com/pc/support/si...cid=MIGR-44440

I agree it's a bit confusing. The a30p is almost like part of the name rather than a useful designation. I used the selection dropdown menus and selected the numbers that matched my computer.

[bookworm]

Originally Posted by tdflyer

The plug is on the IO plate.

The exact driver I downloaded is:

http://www-307.ibm.com/pc/support/si...cid=MIGR-44440

I agree it's a bit confusing. The a30p is almost like part of the name rather than a useful designation. I used the selection dropdown menus and selected the numbers that matched my computer.

try this driver for the A30p 8311

http://www-307.ibm.com/pc/support/si...cid=MIGR-44446

Set a System Restore Point before installing any drivers just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions

[tdflyer]

This driver appears to do (or not do) the same thing as the other driver.