Sound playback device missing after XP install

[russman36]

I seem to be having the same problem as lots of others, I would be grateful of any help, stats below and thanks in advance.

Operating System System Model
Windows XP Professional Service Pack 3, v.3244 (build 2600)
Install Language: English (United States)
System Locale: English (United States) TimeComputers MS-6712 1.0
Processor a Main Circuit Board b
2.15 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: MSI MS-6712 1.0
BIOS: American Megatrends Inc. Version 07.00T 04/02/01
Drives Memory Modules c,d
317.06 Gigabytes Usable Hard Drive Capacity
227.94 Gigabytes Hard Drive Free Space

DVD-16X DVD-ROM BDV316C [CD-ROM drive]
MATSHITA DVD-RAM SW-9581 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

OEI-USB CompactFlash USB Device [Hard drive] -- drive 4
OEI-USB Memory Stick USB Device [Hard drive] -- drive 5
OEI-USB MMC/SD USB Device [Hard drive] -- drive 2
OEI-USB SmartMedia USB Device [Hard drive] -- drive 3
ST3160021A [Hard drive] (157.10 GB) -- drive 0, s/n 5JS044XD, rev 3.04, SMART Status: Healthy
ST3160021A [Hard drive] (160.04 GB) -- drive 1, s/n 5JS047CY, rev 3.04, SMART Status: Healthy
1024 Megabytes Usable Installed Memory

Slot '0' has 512 MB
Slot '1' has 512 MB
Slot '2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 157.10 GB 103.66 GB free
d: (FAT32 on drive 1) 159.96 GB 124.28 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Steve Swift
16/09/2009 14:51:58 (admin)
local system accounts
Administrator
never (admin)
Guest
never
HelpAssistant
17/07/2009 09:50:55
SUPPORT_388945a0
never

Marks a disabled account; Marks a locked account EPSON Stylus CX3200 on USB001
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller RADEON 9200 LE Family (Microsoft Corporation) [Display adapter]
RADEON 9200 LE SEC Family (Microsoft Corporation) [Display adapter]
BenQ FP731 [Monitor] (17.1"vis, August 2003)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller None detected
Virus Protection [Back to Top]
new Group Policies
No details available None discovered
Communications Other Devices
SoftV92 Data Fax Modem

1394 Net Adapter
VIA Compatable Fast Ethernet Adapter
primary Auto IP Address: 192.168.1.64 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:0C:76:25:C30

Networking Dns Server: 192.168.1.254
VIA OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
EPSON STYLUS CX3200
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
Generic USB Hub
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)

[NeedsAnswers]

Can I also have some help too - I have gone through all the forums and threads and can't find an answer. I have spend months trying to fix it.

I had to reinstall Windows a few months ago and I don't have sound. In the "Audio and Sound Devices", all of the icons are greyed out in every tab. After looking at the Component Services - Windows Audio is already started.

I don't know a lot about my computers but I have Windows XP, my MOtherboard is a Gigabyte Sis-645 and the BIOS is Award Software.

If you need more information, can you let me know where I can find it. I'm sorry, I don't know a lot about computers and this looks like it is a good place to start.

[olddemdike]

Your machine has an MSI KT4V motherboard

the drivers for it are here
http://eu.msi.com/index.php?func=dow...=1&prod_no=505

Installing them should resolve your sound issues

Note that Windows update will install an incorrect C-Media driver on this board. You need the Realtek one from the MSI site