can't see taskbar or desktop icons on startup

der · #1 03-25-2004, 08:59 PM

when i start windows xp, i cannot see the start menu or desktop icons, only the desktop wallpaper. I was able to access internet explorer through windows task manager. Please HELP!!!!

don't know if this is helpful, but here is the hijack this log file:

Logfile of HijackThis v1.97.7
Scan saved at 6:22:23 PM, on 25/03/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\wupdate.exe
C:\WINDOWS\System32\svchost.exe
c:\winnt\system32\dllcache\ir\sysload.exe
c:\winnt\system32\dllcache\ir\winload.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\HiJack This!\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir...r=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/keyword/%s
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {004B23E0-1E63-4ED6-BCAC-922BA26CF096} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [qxyifsk] rundll32 C:\WINDOWS\System32\qxyifsk.dll,Init 1
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printra y.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [BootWarn] C:\Program Files\Norton SystemWorks\Norton Antivirus\BootWarn.exe /a
O4 - HKLM\..\Run: [aloboyl] "C:\WINDOWS\System32\aloboyl.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo 820 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0EIC 1.EXE /P29 "EPSON Stylus Photo 820 Series" /O6 "USB001" /M "Stylus Photo 820"
O4 - HKLM\..\Run: [Windows Update] wupdate.exe
O4 - HKLM\..\Run: [Windows System Stability Module] C:\WINNT\SYSTEM32\DLLCACHE\SEC\secure.exe
O4 - HKLM\..\Run: [Windows Startup Module] C:\WINNT\system32\dllcache\RAD\start.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\RunServices: [Windows Update] wupdate.exe
O4 - HKCU\..\Run: [BLMessagingIntegration] C:\Program Files\Common Files\PSD Tools\blengine.exe
O4 - HKCU\..\Run: [PopUpStopperProfessional] C:\PROGRA~1\PANICW~1\SURECL~1\PopUpStopperProfessi onal.exe
O4 - HKCU\..\Run: [SureCleanProfessional] "C:\PROGRA~1\PANICW~1\SURECL~1\SRCLEAN.EXE"
O4 - HKCU\..\Run: [Windows Update] wupdate.exe
O4 - HKLM\..\RunOnce: [Windows Update] wupdate.exe
O4 - HKCU\..\RunOnce: [Windows Update] wupdate.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...tatsClient.cab
O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2846} - http://update.searchsquire.com/SearchSquire33.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...reShowdown.cab

Azn_tweaker · #2 03-25-2004, 09:03 PM

der, did u try running an AV program and spyware program?

der · #3 03-25-2004, 09:14 PM

ran ad-aware and removed any hamrful components, then i restarted but there is no change. antivirus software not working properly to run

snowmonkey · #4 03-26-2004, 07:52 AM

I don't see any thing wrong with the process that is ri\unning in back round except for there two that I don't know of:

c:\winnt\system32\dllcache\ir\sysload.exe
c:\winnt\system32\dllcache\ir\winload.exe
remove them, as well as the following items from Registry:

O4 - HKLM\..\Run: [qxyifsk] rundll32 C:\WINDOWS\System32\qxyifsk.dll,Init 1
O4 - HKLM\..\Run: [aloboyl] "C:\WINDOWS\System32\aloboyl.exe
O4 - HKLM\..\Run: [Windows System Stability Module] C:\WINNT\SYSTEM32\DLLCACHE\SEC\secure.exe
O4 - HKLM\..\Run: [Windows Startup Module] C:\WINNT\system32\dllcache\RAD\start.exe

see if that will help.

cheers

parrk47 · #5 12-07-2007, 09:36 AM

I used a Dell reinstallation CD (or you can use an OS CD). Boot from CD. When prompted click Enter to install OS. When it shows the drive, click R for Repair. It will appear that it is reinstalling Windows, but it is repairing the installation. When it finished I logged in using my network id and everything was still there.

Hope this helps...

Some programs may need to be reinstalled, for example, Word and other work, but Outlook needed to be reinstalled.