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Device Manager Error Codes and Solutions
Published  06/21/2011 | Troubleshooting Computer | Rating:
Device Manager Error Codes and Solutions

Additionally, a problem code explaining the problem is displayed for the device. The next step is to understand what each of these error codes mean and apply the recommended resolution. The list of problem codes and the recommended resolution are as follows:

Code 1
Code Meaning: The device is not configured correctly. Recommended Resolution: The software drivers for the device have been incorrectly installed or incorrectly configured. Select the Driver tab and click the Update Driver button. This will launch an update Wizard. Follow the instructions and locate the correct driver for the device to install it.
Additionally, you could try removing the device from Device Manager and reinstalling it using the Add Hardware Wizard. Verify from the hardware documentation/manufacturer’s Web site that the device will work with your OS.

Code 2
Code Meaning: (Not applicable to Windows XP) Depending on the type of device, this could indicate either a problem with the BIOS or a problem with loading the device driver.
Recommended Resolution: Check with the BIOS manufacturer for an updated BIOS. See the BIOS section of this guide on how to update the BIOS. Get an updated driver for the device from the manufacturer and update the device software by clicking Update Driver on the Driver tab. AND/OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 3
Code Meaning: The driver is corrupt or your system is running low on memory and other resources.
Recommended Resolution: Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer. AND/OR Close any applications using memory. AND/OR Add more RAM. See the chapter on Memory on how to do that. AND/OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 4
Code Meaning: (Not applicable to Windows XP) One of the drivers for the device may have been corrupted, or its Windows Registry entry may be damaged.
Recommended Resolution: Check the registry by running scanregw. exe. Click Start > Run. Type scanregw.exe and hit [Enter]. This program will check the Registry for corruption and prompt you to restore a previous good version of the Registry if it encounters any damaged entries. AND Remove the device from Device Manager and reinstall it using Add Hardware Wizard.

Code 5
Code Meaning: (Not applicable to Windows XP) The device has requested a resource that Windows doesn’t know how to handle.
Recommended Resolution: Run the Update Driver Wizard and rein- stall the driver or get an updated driver from the manufacturer. OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.


Code 6
Code Meaning: (Not applicable to Windows XP) Another device is using a resource that this device needs.
Recommended Resolution: Run msinfo32.exe to get more information on the conflict. Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the manufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the Automatic Settings checkbox, click the Change Setting button and input the values. OR Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer. AND/OR Remove the device from Device Manager and reinstall it using Add Hardware Wizard.


Code 7
Code Meaning: (Not applicable to Windows XP) The drivers need to be reinstalled.
Recommended Resolution: Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer. AND/OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 8
Code Meaning: (Not applicable to Windows XP) Windows cannot load the basic device loader file that loads the device driver, or it is missing or corrupt, or a software value for the device is missing or corrupt.
Recommended Resolution: Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer. AND/OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 9
Code Meaning: (Not applicable to Windows XP) The BIOS is reporting the resources for this device incorrectly and the Windows Registry is invalid.
Recommended Resolution: Run the Update Driver Wizard and reinstall the driver or get an updated driver and the correct Registry entries from the manufacturer.
AND/OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. OR (as a last resort) Reinstall Windows.

Code 10
Code Meaning: The hardware will report the reason for failure that Windows should display. If the hardware doesn’t report the reason for failure, Windows will say that the device is not present, not working correctly or does not have all the required drivers installed.
Recommended Resolution: If the failure message is present, use that to troubleshoot the problem by referring to the documentation or manufacturer’s Web site. AND/OR Run the Update Driver Wizard and reinstall the driver or get an updated driver from the manufacturer. AND/OR Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 11
Code Meaning: (Not applicable to Windows XP) Windows stopped responding when it tried to start the device, and hence will never try to start this device again.
Recommended Resolution: Run the Update Driver Wizard and reinstall with an updated driver from the manufacturer.

Code 12
Code Meaning: Two devices have been assigned the same I/O port, interrupt or DMA channel. This could be by the BIOS, by Windows, or both. Also, it could be that the BIOS has not allocated enough resources for the device.
Recommended Resolution: Disable one of the devices. (Windows 9x/ME: Double-click, select “Disable in this hardware profile” on the General tab of the property sheet; Windows 2000/XP: Rightclick and select Disable) OR Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the manufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the “Automatic Settings” checkbox, click the “Change Setting” button, and input the values. AND/OR Reconfigure the BIOS resource allocation if possible. Refer to the motherboard documentation along with the device documentation.

Code 13
Code Meaning: (Not applicable to Windows XP) Windows did not detect the hardware.
Recommended Resolution: Verify that the hardware is working and that the physical installation is correct. Refer to the manufacturer’s documentation for specific installation instructions. AND Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 14
Code Meaning: The device cannot work properly until the system is restarted.
Recommended Resolution: Restart the computer.

Code 15
Code Meaning: (Not applicable to Windows XP) The device is causing a resource conflict.
Recommended Resolution: Run msinfo32.exe to get more information on the conflict. Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the manufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the “Automatic Settings” checkbox, click the “Change Settings” button, and input the values.

Code 16
Code Meaning: The device is only partially configured and Windows could not find all the resources required by this device.
Recommended Resolution: Run msinfo32.exe to get more information on the conflict. Check the Resources tab to get details of the conflict. Refer to the hardware documentation and/or the manufacturer’s Web site for instructions on the correct values that need to be set manually. Clear the “Automatic Settings” checkbox, click the “Change Settings” button, and input the values.

Code 17
Code Meaning: (Not applicable to Windows XP) The hardware is a multi-function device whose driver file is reporting invalid information on how to split the resources.
Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. Use an updated device driver if required.

Code 18
Code Meaning: The drivers for this device should be reinstalled.
Recommended Resolution: Select the driver tab and click the “Update Driver” button. Use an updated device driver if required.

Code 19
Code Meaning: A problem with the Windows Registry entry for this device was detected.
Recommended Resolution: In Windows 9x/ME/2000, run the Registry scanner (scanreg.exe). If this does not solve the problem, run “scanreg.exe /restore”. If this still does not solve the problem, remove the device and reinstall it using the Add New Hardware Wizard. In Windows XP, run the Troubleshooting Wizard from the General tab of the Device Properties sheet. Click Uninstall and then click “Scan for hardware changes” to reinstall the device. If that doesn’t solve the problem, restart the computer in Safe Mode and select “Last Known Good Configuration”.

Code 20
Code Meaning: (Not applicable to Windows XP) One of the drivers for this device could not be loaded, and Windows is not able to interpret the result.
Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 21
Code Meaning: The device is being removed as it has a problem, and Windows needs to be restarted.
Recommended Resolution: Wait a few seconds and refresh the Device Manager. If the device still shows, then restart the computer.

Code 22
Code Meaning: The device has either been disabled by a user or has not started.
Recommended Resolution: Wait a few seconds and refresh the Device Manager. If the device still shows, then restart the computer. Trying enabling the device. If that is not possible, remove the device, reboot the computer and reinstall it using the Add Hardware Wizard.

Code 23
Code Meaning: (Not applicable to Windows XP) This indicates a problem with the drivers of either the primary or secondary display adaptor. The device loader program delayed loading the device and then did not inform Windows.
Recommended Resolution: Verify that the drivers for all the display adaptors on the computer are correct and updated. Remove the display adaptors and reboot. Windows will automatically detect the adaptors and configure them. If the device is not a display adaptor, then remove the device and reinstall it using the Add Hardware Wizard.

Code 24
Code Meaning: Windows couldn’t detect the device. This error may happen if the device has been set for removal.
Recommended Resolution: Verify that the hardware is working and that the physical installation is correct. Remove the device from Device Manager. Reinstall it using the Add Hardware Wizard. Update the device driver to the latest.

Code 25
Code Meaning: (Not applicable to Windows XP) The device installation has not yet been completed.
Recommended Resolution: Restart the computer. Windows may require to be reinstalled depending on whether the reboot solves the problem or not.

Code 26
Code Meaning: (Not applicable to Windows XP) The device did not load or not all the drivers were installed.
Recommended Resolution: Remove the device from Device Manager. Reinstall using the Add Hardware Wizard.

Code 27:
Code Meaning: (Not applicable to Windows XP) The Windows Registry entry describing the resources for this device is not valid.
Recommended Resolution: Remove the device from Device Manager. Reinstall it using the Add Hardware Wizard.

Code 28
Code Meaning: (Not applicable to Windows XP) The driver for the device was not installed correctly.
Recommended Resolution: Use the Update Driver Wizard to reinstall the driver. AND/OR Remove the device from Device Manager. Reinstall it using the Add Hardware Wizard.

Code 29
Code Meaning: The device has been disabled in the BIOS, or the device will not work with the version of Windows you are using.
Recommended Resolution: Enable the device in the BIOS. Refer to the motherboard documentation for details and see the BIOS section of this guide for further information.

Code 30
Code Meaning: (Not applicable to Windows XP) An IRQ that cannot be shared is being used by this device and another device driver.
Recommended Resolution: View the resource conflict in the resources tab, if available. Refer to the manufacturer’s documentation for either device and change the IRQ allocation manually. You can do this by clearing the “Automatic Settings” checkbox and clicking the “Change Settings” button.

Code 31
Code Meaning: To function properly, the device depends on another device which is not functioning properly. Most likely the other device will also have a error code.
Recommended Resolution: Troubleshoot the dependant device to  enable this device. If they still don’t work, remove them from Device Manager and reinstall them using the Add Hardware Wizard.

Code 32
Code Meaning: (a) The installation disk/CD-ROM or network location was not accessible to install the device drivers. (b) A driver or service for the device has been disabled.
Recommended Resolution: (a) Restart the computer. If that doesn’t solve the problem, copy the installation files to the hard disk and run the setup program for the device.
(b) Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. Code 33
Code Meaning: (a) The hardware is not responding to the driver software for the device.
(b) The software that determines the resources required by the device has failed.
Recommended Resolution: (a) Obtain an updated driver from the manufacturer. Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.
(b) The hardware might have failed and needs to be replaced. Code 34 Code Meaning: The device has to be configured manually.
Recommended Resolution: Refer to the manufacturer’s documentation
for instructions.

Code 35
Code Meaning: The BIOS is missing a resource assignment entry for the device and needs to be updated.
Recommended Resolution: Obtain and install a new or updated BIOS from the computer manufacturer or motherboard manufacturer.

Code 36
Code Meaning: The IRQ configuration has failed.
Recommended Resolution: Refer to the motherboard documentation to see if you can change the IRQ settings in the BIOS. See the BIOS section of this guide for further information.

Code 37
Code Meaning: The driver software failed to load.
Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard.

Code 38
Code Meaning: The driver software is already loaded into RAM and
cannot be loaded again.
Recommended Resolution: Restart the computer.

Code 39
Code Meaning: Some or all the drivers could not be loaded as they may be corrupted or missing.
Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. Update the driver if possible.

Code 40
Code Meaning: The driver’s Registry entry is either corrupted or missing.
Recommended Resolution: Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. Update the driver if possible.

Code 41
Code Meaning: This usually happens when Windows cannot detect non-Plug and Play devices.
Recommended Resolution: Obtain an updated driver for the device from the manufacturer. Remove the device from Device Manager and reinstall it using the Add Hardware Wizard. Update the driver if possible.

Code 42
Code Meaning: A (system bus) driver has created duplicate entries, or a serial number is discovered in a new location before it is removed from the old location.
Recommended Resolution: Restart the computer.

Code 43
Code Meaning: One of the drivers controlling the device notified Windows that the hardware has failed in some manner, and Windows stopped the device.
Recommended Resolution: Refer to the hardware documentation or the manufacturer’s Web site to resolve this error.

Code 44
Code Meaning: A software program or system service has shut down the hardware.
Recommended Resolution: Restart the computer.

Code 45
Code Meaning: The hardware is not connected to the computer. This error is reported when the computer is set to show all devices previously connected to the computer.
Recommended Resolution: Reconnect the hardware or ignore the error. No resolution is necessary.

Code 46
Code Meaning: Windows is not able to access the device as the system is shutting down.
Recommended Resolution: The device should work correctly when  the computer restarts.

Code 47
Code Meaning: The device has been prepared for safe removal either by unplugging or pressing an eject button.
Recommended Resolution: Unplug or eject the device and then plug it or insert it back in to bring the device back online.
Note: Restarting the computer also brings the device back online.

Code 48
Code Meaning: The driver for the device is known to have problems with Windows.
Recommended Resolution: Obtain an updated driver from the device manufacturer and update the driver.

Code 49
Code Meaning: The system hive of the Windows registry has reached its maximum limit and new devices cannot work until the size is reduced.
Recommended Resolution: The system hive contains configuration for the entire computer. Uninstall all device drivers that are no longer in use to reduce the size of the system hive.

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