Comment: If you click ‘Add or Remove Programs’, Outlook 2002 appears as an installed program.
Cause: This issue may occur when all the following conditions are true
* You installed Outlook 2000 using the ‘Not Available’ option in the Microsoft Office 2000 Setup program.
* You installed Outlook 2002 using the typical ‘Install Now’ installation option in the Microsoft Office XP Setup program.
Workaround: Use one of the following methods to work around this issue depending on your situation.
Method 1: Use this method if Outlook 2002 or Office XP is installed:
Go to Add or Remove Programs in the Control Panel. Click your installation of Outlook 2002 or your installation of Office XP, and then click Change. Click Add or Remove Features, and then click Next. Click Microsoft Outlook for Windows, and then click ‘Run all from My Computer’. Click Update.
Method 2: Use this method if Outlook 2002 or Microsoft Office XP is not installed:
Start the Setup program for Outlook 2002 or for Office XP. Type your user information and the Product Key from your Outlook 2002 or from your Office XP CD-ROM, and then click Next. Accept the License Agreement, and then click Next. Click Custom, and then click Next. Click “Choose detailed installation options for each application”, and then click Next. Click Microsoft Outlook for Windows, click ‘Run all from My Computer’, and then click Next. Click Install.