Comments: When you try to access e-mails or newsgroup messages, the general header information appears, but when you click on the message, you get an “hourglass” cursor, and the body of the message does not appear. This happens to pre-downloaded email as well, not just new messages.
Cause: One of the causes of this could be a virus or spyware.
Solution #1: Do a thorough spyware and virus scan using the latest definitions.
Solution #2: Go to: Start > Run and type in “regsvr32 inetcomm. dll”, and press [Enter]. That might do the trick.
Solution #3: In Outlook Express, go to Tools > Options > Read > Fonts, and change the default encoding setting to Western (ISO).