Cause: This could be due to Internet Explorer or Outlook Express settings.

Solution: In Internet Explorer, do to Tools > Internet Options > Connections > Dial-up Settings > Advanced Dial-up settings. Make sure that ‘Disconnect when connection may no longer be required’ is turned off, and that the option to disconnect if idle is turned off as well.

Outlook Express options can cause problems as well. Go to Outlook Express > Tools > Options > Connections, and make sure “Connect to this account using” is not selected for each mail and news account. Make sure there is no conflict in account settingseach account should show the connection option “Any available”. Next, go to Tools > Options > Connections and turn off “Hang up after send/receive”.