Cause: There could be several causes for this.
Solution #1: Before beginning more troubleshooting, try the device on another system. If you install the software on another system and the gaming devices works as it should, then continue with the other solutions. If it doesn’t work on another system, you’ll need to exchange the product.
Solution #2: If a USB port hub is being used, try connecting the device directly to the USB port on the computer.
Solution #3: Do not connect the device to the serial and USB ports at the same time; use only one connection at a time. Connecting a gaming device to both ports simultaneously can cause detection problems or erratic joystick behaviour.
Solution #4: Many early USB systems (PIX 3) shipped with the USB ports disabled. These systems must have their USB ports enabled before a USB device will be detected and function properly. These USB ports are generally enabled through the system BIOS.
Solution #5: In many cases, updating or reinstalling Microsoft DirectX can resolve these issues.
Solution #6: Check to see that the USB port is correctly configured. Go to System in the Control Panel. Click on the Device Manger tab. Here, verify that you have an entry called “Universal serial bus controller”. If this entry does not exist, you will need to contact a technician for information on correctly configuring the USB Controller. If the entry does exist, expand “Universal serial bus controller”. Verify that there is a USB Root Hub icon and an icon for the USB Port. If either of these icons are missing or have an exclamation points or red crosses on them, contact a computer engineer.
Solution #7: In many cases updating the driver for the USB port resolves detection issues.
Solution #8: In some cases, corrupted system files can cause detection issues. System File Checker can check for corrupted files and attempt to repair them. At a command prompt, type in “SFC/SCANNOW” and hit [Enter]. Select “Scan for altered files”, and click “Start”.
System File Checker will now scan for damaged and altered files. If SFC finds such files, use the option to repair or restore the files. Please note that if SFC finds that “USER.EXE” is damaged, do not restore this file. “USER.EXE” is a core Windows component and indicates a serious problem with Windows. If you decide to restore “USER.EXE,” you should back up any important data, as Windows may not restart if this file is restored.