Cause: This can occur if the printer was already installed, or if an install was attempted and did not complete.
Solution: When you attempt to reinstall the driver, the ‘Add New Hardware’ Wizard does not appear again. To solve the problem, you need to uninstall the printer first. Download and execute the USB supplemental uninstaller from the manufacturer’s Web site. This will uninstall the printer from your system. After the system restarts, you will be able to successfully install your printer.