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 »  Home  »  Troubleshooting  »  Stop Errors and Blue Screen
Stop Errors and Blue Screen
By  Super Admin  | Published  02/27/2005 | Troubleshooting | Rating:
Stop Errors and Blue Screen

A stop error occurs when Windows XP Professional stops responding. Stop error messages can be caused by hardware or software malfunctions. The error messages appear on a blue or black background.

General Stop Errors
The following steps, which also appear on the stop error screen, help you determine the cause of a stop error and how to correct the problem.

To troubleshoot General Stop Errors

Restart your computer.

Make sure any new hardware or software is properly installed. Unplug each new hardware device, one at a time, to see if this resolves the error. If it does, go to step 3.

Replace any hardware that proves faulty by this test. Also, try running any hardware diagnostic software supplied by your computer manufacturer.

If this is a new installation of hardware or software, contact the manufacturer for any Windows XP Professional updates or drivers you might need.

Click Start and then click Help and Support. Click Get support, or find information in Windows XP newsgroups (under “Ask for assistance”) and then click Get help from Microsoft in the left-hand column.

Click Start, click Help and Support, and then click Fixing a problem (under “Pick a Help topic”) for a list of Troubleshooters.

Check the Microsoft Hardware Compatibility List (HCL) to verify that all your hardware and drivers are compatible with Windows XP Professional.

To see the most recent version of the HCL, visit the Microsoft Web site.

Disable or remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on), drivers, or software.

If you can start Windows XP Professional, check the System Log in Event Viewer for additional error messages that might help identify the device or driver causing the problem. To view the System Log, click Start and then click Control Panel. Click Performance and Maintenance, and then click Administrative Tools. Double–click Event Viewer to open it and then System Log to view.

If you can’t start Windows XP Professional, try to start your computer in safe mode, and then remove or disable any newly added programs or drivers. To start your computer in safe mode, restart your computer; then, when you see the list of available operating systems, press F8. On the “Advanced Options” screen, select Safe Mode, and then press ENTER.

For more information, go to Help and Support Center and type “Safe Mode Options” in the Search box.
If you have access to the Internet, visit the Microsoft Support site.

Search the Microsoft Knowledge Base for “Windows XP Professional” and the number associated with the stop error you received. For example, if the message “Stop: 0x0000000A” appears, search for “0x0000000A.”

Using a current version of your antivirus software, check for viruses on your computer. If you find a virus, perform the steps required to eliminate it from your computer. See your antivirus software instructions for these steps.

Verify that your hardware device drivers and your system BIOS are the latest available versions. Your hardware manufacturers can help you determine the latest versions or help you obtain them.

Disable BIOS memory options such as caching or shadowing. If you need assistance, contact your hardware manufacturer.

Run any system diagnostic software supplied by your computer manufacturer, especially the memory check.

Verify that your computer has the latest Service Pack installed. For a list of service packs and instructions for downloading them, go to the Windows Update Web site.

If you are unable to log on, restart your computer. When the list of available operating systems appears, press F8. On the Advanced Options screen, select Last Known Good Configuration, and then press ENTER.
Specific Stop Errors
Some stop errors display descriptive messages such as “DATA_BUS_ERROR” that can help you determine the exact solution for the error. This section discusses how to troubleshoot specific stop errors, based on the type of error you receive.

Table 1 Software and device driver errors
Error Number Descriptive Text
0x0000001E KMODE_EXCEPTION_NOT_HANDLED
0X000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL
0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
0x00000050 PAGE_FAULT_IN_NONPAGED_AREA
0X0000000A IRQL_NOT_LESS_OR_EQUAL
0x0000007B INACCESSIBLE_BOOT_DEVICE
0x0000009F DRIVER_POWER_STATE_FAILURE
0XC000021A STATUS_SYSTEM_PROCESS_TERMINATED
0XC0000221 STATUS_IMAGE_CHECKSUM_MISMATCH

Note: Stop errors 0x0000001E, 0x0000000A, and 0x0000007B can also be caused by general hardware errors. If the steps provided here do not resolve these errors, see the steps under Hardware Failure Errors.

Follow the procedure under General Stop Errors. If the stop error persists, try the following steps.

To troubleshoot software and device driver stop errors

Check that the driver identified in the stop message is signed and certified by Windows Hardware Quality Labs (WHQL). Run Sigverif.exe to check for unsigned drivers.

Try to replace the driver identified in the stop message, either with a good copy from your installation media, or with an updated version from the manufacturer.

Disable the driver identified in the stop message or any newly installed drivers.

If you have a video driver not supplied with Windows XP Professional, try switching to the standard VGA driver or to a compatible driver supplied with Windows XP.

Uninstall any software that uses filter drivers (for example, antivirus, disk defragmentation, remote control, firewall, or backup programs).

Run Recovery Console, and allow the system to repair any errors that it detects.

For more information about Recovery Console, see Back Up and Recover Your Information, or go to Help and Support Center.

If the error occurred immediately after RAM was added to the computer, the paging file might be corrupted or the new RAM might be either faulty or incompatible. In this case, delete the Pagefile.sys file, and return the system to the original RAM configuration.
Table 2 File system errors
Error Number Descriptive Text
0x00000023 FAT_FILE_SYSTEM
0x00000024 NTFS_FILE_SYSTEM

Follow the procedure under General Stop Errors. If the stop error persists, try the following steps.

To troubleshoot file system stop errors

If you’re using a small computer system interface (SCSI) adapter, obtain the latest Windows XP Professional driver from the hardware vendor, disable the sync negotiation for the SCSI device, verify that the SCSI chain is correctly terminated, and check the SCSI IDs of the devices. If you’re unsure how to do any of these steps, refer to the instructions for the device.

If you’re using integrated device electronics (IDE) devices, define the on-board IDE port as Primary only. Check the Master/Slave/Only settings for the IDE devices. Remove all IDE devices except the hard disk. If you’re unsure how to do any of these steps, refer to the instructions for your hardware.

Disable or uninstall any software that uses filter drivers (for example, antivirus, disk defragmentation, remote control, firewall, or backup programs).

Run Chkdsk /f to determine if the file system is corrupt. If Windows XP Professional can’t run Chkdsk, move the drive to another computer running Windows XP Professional, and run the Chkdsk command on the drive from that computer.
Table 3 Hardware Failure errors
Error Number Descriptive Text
0x0000001E KMODE_EXCEPTION_NOT_HANDLED
0x0000000A IRQL_NOT_LESS_OR_EQUAL
0x0000007B INACCESSIBLE_BOOT_DEVICE
0x0000007F UNEXPECTED_KERNEL_MODE_TRAP
0xC0000218 UNKNOWN_HARD_ERROR

Note: Stop errors 0x0000001E, 0x0000000A, and 0x0000007B can also be caused by software and device driver errors. If the steps provided here do not resolve these errors, see the steps under Software and Device Driver Errors.

Follow the procedure under General Stop Errors, earlier in this book. If the stop error persists, try the following steps.

To troubleshoot hardware failure stop errors

Check that the devices on your computer have drivers that are signed and certified by Windows Hardware Quality Labs (WHQL). Run Sigverif.exe to check for unsigned drivers.

Check the manufacturer for driver updates that may be available for your hardware.

Update any software that uses filter drivers (for example, antivirus, disk defragmentation, remote control, firewall, or backup programs).

Uninstall any non–critical hardware and software to help isolate the item that may be causing the problem.

Install Windows XP in a new folder. Add drivers and restart as you proceed, to isolate the driver that is causing the problem.

Run Recovery Console, and allow the system to repair any errors that it detects.

For more information about Recovery Console, see Back Up and Recover Your Information, or go to Help and Support Center.
Still Getting Errors?
Under rare circumstances, you may need to uninstall Windows XP Professional and return to your original operating system.

To uninstall Windows XP

Click Start, click Control Panel, click Add or Remove Programs.
Click Windows XP Professional, click Remove and then follow the instructions on your screen.

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Comments
  • Comment #1 (Posted by an unknown user)
    Rating
    because none of the information helps if you cant get into the operating system or a command prompt.
     
  • Comment #2 (Posted by an unknown user)
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    This articles gives no solution to the problem. It is just bla bla bla
     
  • Comment #3 (Posted by an unknown user)
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    I did all best way to solve this 0x0000007B INACCESSIBLE_BOOT_DEVICE problem what ever you said(http://www.softwaretipsandtricks.com/windowsxp/articles/548/1/Stop-Errors-and-Blue-Screen), but result is none. please tell me the best way to solve it. My E-Mail ID = amanshah21@yahoo.ca
     
  • Comment #4 (Posted by an unknown user)
    Rating
    superb article but "USELESS"
     
  • Comment #5 (Posted by an unknown user)
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    stop error 0x0000000A (0xEF5A9F80 0x00000002 0x00000000 0x804EFB2A)
     
  • Comment #6 (Posted by an unknown user)
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    Beacuse i am facing this problem since i have purchased my computer for atleast 1 and a half year
     
  • Comment #7 (Posted by an unknown user)
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    u r giving such a simple understanding solvations and trobleshoots.
     
  • Comment #8 (Posted by an unknown user)
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    good
     
  • Comment #9 (Posted by an unknown user)
    Rating
    very unhelpful wen you cant get into the OS or a command prompt
     
  • Comment #10 (Posted by an unknown user)
    Rating
    basically useless
     
  • Comment #11 (Posted by an unknown user)
    Rating
    because none of this is useful if you cant get past this screen into the OS!
     
  • Comment #12 (Posted by an unknown user)
    Rating
    okay last night while im on the computer my computer randomly shuts down. i think thats weird i restart and when it gets to the desktop where i can see all my icons it comes up with a blue screen stop error im really bad with computers so if somebody could give me some help it would be good. but as i have to use other peoples computers now its going to be hard. this is what it says: A problem has been detected and windows has been shut down to stop damage to your computer. If this is the first time you have seen this stop error screen, restart computer. If this screen continues follow the following steps. be sure you have adequate disk space. if a driver is identified in the stop message, disabled the driver or check with the manufactor for driver updates. try changing video adapter. check with your hardware vendor for any bios updates. disable bios menus options such as caching and shadowing. if you need to use safe mode to remove or disable components, restart your computer press f8 to select advanced starting options and select safe mode. technical information: **** STOP: 0X0000008E 0X80577660C OXB7C8B99C 0X00000000 Physical memory bump complete contact your system administrator or technical support group for your assistance. I have 200gb disk space, f8 dosnt get into safe mode or do anything, i havnt formatted/cleaned pc in 12 months. my hands hurt now lol and if someone can help me it would be great.
     
  • Comment #13 (Posted by an unknown user)
    Rating
    its me Ali infant_ali@hotmail.com i really appreciated to you and ur site members defenitly u are doing very well job i realized that because thereis not sincere who she his experience i m showck when u writing to clean the pagefile.sys because i have seen tha 0X000000 that type of error on blue death screen after 40 to 1 hour thats why because may be this error caused by my sound driver when i put my soudn driver to any hardware i see thats type of error thankx bye
     
  • Comment #14 (Posted by an unknown user)
    Rating
    nothing works because i am unable to do anything with the computer. i have a stop message of 0x00000024 on a blue screen and it will not allow you to do anything
     
  • Comment #15 (Posted by an unknown user)
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    This barely helps, Ive done all of this and still doesn't work. Window sucks...Mac FTW!
     
  • Comment #16 (Posted by an unknown user)
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    I'm going to agree with several people who commented. The article tells you all these things to do, but if you're getting passed this blue screen at all, why would I think I had a problem and go to all this effort. My problem is that I can't get my system to boot up. This screen comes up and that is it!
     
  • Comment #17 (Posted by vinod kumar)
    Rating
    I am facing error in ml370g2 server u suggest that a error kmode_exception_not handaled is a software issue but there was a hardware fault.then we have replaced motherboard and array 5i controller then problem has been resolved.
     
  • Comment #18 (Posted by an unknown user)
    Rating
    none of the information helps as i cannot get into command prompt and onto desktop, it just takes me to the blue screen and freezes at the blue screen
     
  • Comment #19 (Posted by an unknown user)
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    No Other option except formatting the entire hard disk and reinstallin......
     
  • Comment #20 (Posted by an unknown user)
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    this is so basic! so useless.. o_O
     
  • Comment #21 (Posted by an unknown user)
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    Quite good and helpful for stoping blue background errors.
     
  • Comment #22 (Posted by an unknown user)
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    see comment#1itb also happens after instaling vista ultimateover xp professionalntfs file system!!!,I done memory check everything worked as it shouldbe but still arhhhh bios keeps restarting in the offered options even the safe mode
     
  • Comment #23 (Posted by an unknown user)
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    i agree with most others. If you can't get into the OS via F8 or a command prompt, what good is it.
     
  • Comment #24 (Posted by an unknown user)
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    Could have said, "huh?", and it would've been the same.
     
  • Comment #25 (Posted by an unknown user)
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    I was trying to install a new HP Laserjet printer P1006 and then the next thing that happened was the following stop msg: Problem detected.Windows has been shut down to prevent damage. Kernel_stack_in Page_ error. If this is the first time you've seen this error screen restart your cpu(I Did). If it appears again Do these steps. Check to make sure any new Hardware or software is properly installed (Never finished installing) If this is a new installation ask your mfg for any Windows updates. If problems continue disable or rename any newly installed hardware .Disable BIOS MEMORY such as CACHE or SHADOWING. Restart computer and use F8 to get to safe mode. 0x00000022(0x000000E,0x000000E,0x00000000,0x00116000)
     
  • Comment #26 (Posted by an unknown user)
    Rating
    i press the turn on button on my computer. loads like normal at start. then say's your computer is not starting normall select a alternative or something, i press safe mode. then 5 secs later a blue screen come's up saying, turn of ur comp such such, i cant log on at all. all ur help is sayin log and do this etc, but i cant LOG ON AT ALL!, thanks for trying, but if u get any more information please tell me thanks
     
  • Comment #27 (Posted by an unknown user)
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    Good guide for those people with no idea in BSOD
     
  • Comment #28 (Posted by an unknown user)
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    I have been been fixing computer hardware / software for a number of years now, and up untill this year everything that you have said I wouls completely agree with. However I have never had so many calls about windows loop/ blue screens, not even booting in safe mode. Take it from me, if last known config/ safe mode/ does not work then you had better get out your XP disc and do a full install.
     
  • Comment #29 (Posted by an unknown user)
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    how to remove items from control panel
     
  • Comment #30 (Posted by Jones Bagardo)
    Rating
    How can I solve this stop error problem? STOP: 0x 000006, ( 0 x 898C4030, c 0000006, 0 x 000000000, 0 x 000000000,
     
  • Comment #31 (Posted by deepak)
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    screen rectified
     
  • Comment #32 (Posted by an unknown user)
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    sir, i have no upgrade virsion windows plz sir i want upgarde virsion windows xp cd free in my city every one no have upgrade virsion xp than plzzzz send me free cd my e mail is ahsanjaved@gmail.com i am live in pakistan/peshawar
     
  • Comment #33 (Posted by an unknown user)
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    this suck...someonw help me! nothing here helps...
     
  • Comment #34 (Posted by an unknown user)
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    no info on how to get to start menu or a comand prompt..... usless as britney spears
     
  • Comment #35 (Posted by an unknown user)
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    how can i i resolve stop error-0x000000C5(0x00000004,0x00000002,0x00000001x,0x8054A917) pls rply....
     
  • Comment #36 (Posted by an unknown user)
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    Big big big Thenx! this info help me! again THANKS :)
     
  • Comment #37 (Posted by an unknown user)
    Rating
    This articles gives no solution to the problem. It is just bla bla bla
     
  • Comment #38 (Posted by an unknown user)
    Rating
    Software and Device Driver Errors.
     
  • Comment #39 (Posted by an unknown user)
    Rating
    its a good info but i havnt tried the actions ginen...but im very frustrated with this "blue screen of death".i hav a 250gb SATA hard disk bought 10 days ago.iam really worried about the hard disk...WILL THE PROBLEM BE RECTIFIED IF I REINSTALL WINDOWS XP?????????...please respond to shreyastps@rediff.com
     
  • Comment #40 (Posted by an unknown user)
    Rating
    useless
     
  • Comment #41 (Posted by an unknown user)
    Rating
    Well I believe it had specific details. But we'll see if it can solve my software/driver problem
     
  • Comment #42 (Posted by an unknown user)
    Rating
    Poooor
     
  • Comment #43 (Posted by an unknown user)
    Rating
    **STOP: 0x00000001 (0xFFFFFFFF,0x0000002,0x00000003,0xF67C5258)
     
  • Comment #44 (Posted by an unknown user)
    Rating
    because none of the information helps
     
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